Help Needed

Does this page show both Flash and Shockwave as installed and working?

 

http://www.adobe.com/shockwave/welcome/

 

Just in case - here's the links to the Flash and Shockwave player uninstallers:

 

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

 

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14224 

 

 

Thanks Alexandra. I had tried all those steps before but tried them again. I did take my search one step, instead of just locating them, I find the file. When I found the file, all I found was to install again. Even though it says installation sucessful, it is not. Has anyone ever run into this  issue before. I'm such a novive, this is a major problem to me. Any help is appreciated.

Am I correct that you can't see ANY Flash content (e.g., YouTube), or is it only a specific site or game?  In any case, it sounds like something's blocked:

 

1) From the Internet Explorer menu, Tools, Internet Options, Security Tab, and click Default Level.  This should enable ActiveX controls if they're disabled - or at least prompt you with a yellow security bar across the top of the page to use them.

 

2) In Internet Options -> Advanced, click on Restore Defaults.

 

3) Tools -> Manage Add-ons, look for Shockwave Flash objects and make sure they're enabled.

 

If that doesn't do it, I'd start looking at your firewall/antivirus settings, which might be blocking them as well.

Did you reboot after reinstalling Flash?

 

And in addition to Alexandra's good advice, try clearing the browser cache.

 

Ron 

Thanks Ron and Alexandra. I already cleaned my browser. Alexandra, I changed all the settings on IE as you suggested and turned off my firewall and still no luck. I can't use You Tube, open some of my emails or play some of my games. This happened all of a sudden, everything was working fine one day snd broke the next day. I am really frustrated, I widh I knew more about what I was doing. It may be a simple matter for an experienced person.

Scanned for malware lately?

 

Try running a windows system file check:

click Start>Run

type in: sfc /scannow

(space between sfc and /)

click OK

Insert XP CD if sfc requests it and reboot when it's done.

 

If Flash still doesn't run, you should run Adobe's Flash Removal Tool and then reboot. Now install the latest version of Flash available on their site.

 

Ron

System restore is an option if you believe your system is clean of malware and the file check doesn't turn up anything:

 

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

 

 

Ron, I have already restored my system but thanks fir the suggestion.

Ron, I had my hard drive replaced because old had viruses. I scan weekly for viruses.Inserted my XP disk  but when I got to enter the product code, the code id not there any more. Don't know what to do about this. You guys are great in this forum. Have been interacting in 2 other forums for 3 weeks and got more help in 1 day than I did in 3 weeks. Thank you so mich. I know you will help me solve this.

Now I'm confused. Why/when are you being asked for the product code?

 

You run the windows system file check from the normal desktop. Don't boot from XP CD.

<>At desktop:

Start>run... (see my previous post)

 

sfc should NOT ask for your XP product code.

 

Glad you find DCF better than all the other forums, combined. ;)

 

Ron 

Ron, Remember , I am a beginnner, I did the run function , when it asked for the CD, I inserted it. and followed the direction, it got a to the product code and would code and would not let me go any furthur. What should I have done? Thanks for your help.

S-T-O-P !!!!

Do not reinstall XP!!

 

Boot the system like always from the hard drive. When you're at your regular desktop,

Click Start>run

type in: sfc /scannow

(space between sfc and /)

click OK

Insert XP CD only if sfc requests it. Remove the XP CD and reboot normally when sfc is done.

 

Follow the above instructions exactly!

Ron 

Ron, was I to suppose to be installing XP that's what I was I doing when the poduct code was asked for. I went back and tried it again.

I,m going to tell what I know. My daought installed the hard drive, she is a computer design engineer, she made sure every thing is compatible. She lives out of town, after she got this done, she will no longer help me do any thing that has to do with Windows.  I have tried discuss this with her but she tefuses, she 's a Mac user. This is a Dell disk and the date is Oct, 2007.

What version of XP is on the CD (SP2?) ? And have you updated the hard drive to SP3?

 

Ron