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Dell OS Recovery Tool Windows 10 download fails
I am trying to use the Dell OS Recovery tool to setup a USB drive to rebuild an Inspiron 3552 with a crashed Hdd. Every attempt to bring down the Windows 10 image fails, whether it stops midway or at the very last bit. I have tried several different locations home and at work; faster and slower bandwidth morning and night. No matter what I tried the download fails. I am starting to think this is a sick joke, I am able to bring down the image using the Microsoft tool, so is the problem Dell related? The USB drive is 16GB and I have tried formatting it as Fat32, NTFS this does not seem to matter either. I am using a Dell Latitude 7480 with Windows 10. Any suggestion are welcome.
DELL-Jesse L
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January 24th, 2018 05:00
johnmickler,
Take a look at the link below. There is also a couple of videos that may help you.
Dell Windows Backup Media and Recovery Options
johnmickler
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January 24th, 2018 07:00
Hi, my problem is when the download bar reaches 1 second remaining with 6.37GB showing as downloaded that it fails. Time and time again as though it is getting ready to write? So it starts the whole procedure over.... never completes...
John
Philip_Yip
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January 24th, 2018 09:00
I couldn't get it to work on all my systems either. If you go to your Downloads folder there should be a Dell Folder and the .iso should be present in it. You can use Rufus to make the Bootable USB with the .iso. More details here:
http://dellwindowsreinstallationguide.com/creating-a-windows-10-bootable-usb-for-a-uefi-bios/
rlay3
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August 30th, 2018 22:00
This happened to me on my XPS 13" 9370. It got stuck right at the end of the download and the status was showing random amounts of time left remaining. The CPU also shot up.
I cancelled, closed the app, and reopened it in "Run as administrator" mode. It had to redownload the whole file again, but this time it worked. I'm not sure if "Run as administrator" was the difference or not.
Hope this helps someone :Yes:
OctopusIT
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November 28th, 2018 06:00
for me it sat at 0 seconds for another 15 minute. it eventually finished.
nugai
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December 24th, 2018 00:00
I just got an Inspiron 14 7472 and encountered the "1 sec left" problem when burning the USB stick.
At first, I thought the USB burn was hanging, but I then figured out that the display shows incorrect information (progress bar, and 1 sec left).
Using Alt-Ctrl-Del for starting the Task Manager and looking (via "More Details") at resource consumption, it showed that the Dell OS Recovery Tool had low CPU load but consistently used disk bandwidth of about 20MB/sec. I have a hunch that the software, while showing 1 sec left", is actually verifying the burn without giving the user any information about it in the display.
So, I let the app run, and it finished successfully after about 20 minutes of waiting (ballpark calculation: 16GB * 20MB/sec = 16 * 1.2GB/min = 19.2 minutes).
FWIW, I tried this as both Admin and as regular user -- with no difference at all.
speedstep
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March 18th, 2019 06:00
The tool does not work if you do not have DOTNET installed.
https://support.microsoft.com/en-us/help/4054530/microsoft-net-framework-4-7-2-offline-installer-for-windows
The tool will not allow a download if you are in KOREA.
The issues are not Dell they are with your ISP and Location.
GBT2017
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March 18th, 2019 06:00
GBT2017
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March 18th, 2019 07:00
speedstep
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March 18th, 2019 10:00
"1 sec left" problem when burning the USB stick. "
If the usb stick is not actually 16 or 32 gigs then the utility will fail
I have the most success with specific units from sandisk.
https://www.amazon.com/SanDisk-Cruzer-Blade-SDCZ50-016G-Flash/dp/B0746GNC1S
Smaller than 16 gigs doesnt work nor does larger than 32.
These are USB 2.0 devices
Unfortunately these are counterfeited. 1 2 and 4 gig devices are reprogrammed to say they are 16 or 32 gigs.
That's why I only buy them from amazon using my prime account.
https://forums.sandisk.com/t5/Mobile-memory-professional-cards/Fake-32gb-ultra-card/td-p/304539
https://www.youtube.com/watch?v=J-D6tYBX8vE
Pluisje
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June 23rd, 2019 00:00
Hi ,
I get the following error while extracting the recover.iso file. I fails due to stupid PNG file it cannot remove because the recovery tool is using this picture in it's GUI.
"19-06-23 09:36:23,985 [1] [ERROR] CacheSystemImage ex: System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: The process cannot access the file 'C:\ProgramData\Dell\OS Recovery Tool\Downloads\CloudOSRI\SystemImage\XXXXXXX.png' because it is being used by another process. "
merpug
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May 17th, 2024 13:06
Just had it trip out on me, too. Downloading it for a customer who has buggered up installing Windows on his new-to-him machine, getting OneKey going round in circles..
Two errors from Event Viewer:
.NET RunTime was
Application: DellOSRecoveryTool.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Toqe.Downloader.Business.Utils.HashHelper.FinalizeHashBytes()
at Toqe.Downloader.Business.DownloadManagerAPI.IndividualDownloadHandler+<>c__DisplayClass43_0.<StartConcatThread>b__0()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
And an Application Error:
Faulting application name: DellOSRecoveryTool.exe, version: 2.3.7523.0, time stamp: 0x6544d7b2
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3527, time stamp: 0xf436709b
Exception code: 0xe0434352
Fault offset: 0x001498b2
Faulting process ID: 0x0x4D54
Faulting application start time: 0x0x1DAA857C71B1E73
Faulting application path: C:\Program Files (x86)\Dell\OS Recovery Tool\DellOSRecoveryTool.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 9c8b6e73-09d2-42c0-98ad-d537c29171b9
Faulting package full name:
Faulting package-relative application ID:
I've uninstalled it and reinstalled it, trying again...
merpug
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May 17th, 2024 14:06
merpug
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May 17th, 2024 14:27