Dell OS Recovery Tool Problem -

Gaelt,

Click the link below for information using the Dell OS Recovery Tool.

How to create and use the Dell Windows recovery image

How to create and use the Dell Recovery & Restore USB drive

Thank's for help but I know that and it's not usefull. Here I haven't save my image OS before reset PC (i don't know that before).

I just would create and USB support with Dell OS recovery Tool. But when I've download ISO it's doesn't work ^^

And i've try what's its on link I have this error..

Thank's for help but I know that and it's not usefull. Here I haven't save my image OS before reset PC (i don't know that before). I just would create and USB support with Dell OS recovery Tool. But when I've download ISO it's doesn't work ^^ And i've try what's its on link I have this error..

You are not reading or understanding the linked information.

Read them again. You don't need to have saved your image OS!

We don't read French, so I suggest you ask your question on a French forum.

I been working on this curious thing I was after. I wanted to get dual operating systems on my PC. But ran into a problem as I wiped out all of my data on my computer in the process of doing that.

So, I would like suggest people, PLZ ADDRESS CAUTION. I learn after that the best thing to do is to, have a Linux run on a VMWare player with windows as the host operating system. 

It took me time to realize all that. 

I needed was a person with admin access, who could give me a USB drive with windows operating system. 

Hence I re installed my windows operating system and then installed VMware and then started running Ubuntu on my virtual machine. 

Hmm, it is quite unpleasant problem. I suppose you may try it some times more.

Format USB to ntfs. Had same issue but now working

Unfortunately, the tool fails to actually install the software that came with the computer. I have a Dell XPS 15 7590 which came with an OLED theme to reduce my battery usage and correct color contrast, as well as OEM apps like SupportAssist, Dell Update, Dell Digital Delivery, Dell PremierColor, etc. and McAfee, etc.

I was trying to fix a HiDPI scaling issue with my 4k display, so I tried to tinker with the graphics settings. I kid you not, I just simply selected the option to set the colors/hues to default settings, and my screen just turned off altogether. Even after rebooting several times I got nowhere. I finally decided to recover the OS from the boot menu using the OS recovery tool, only to find that the factory reset option is disabled. I continued nevertheless in an attempt to fix this screen issue which by the way was clearly through no fault of my own and selected the option to download and install the latest version for the machine via the internet. Little did I know that this version seems to be nothing more than stock Windows. No OLED theme. No Dell apps as promised. No preinstalled software. Absolutely nothing. 

Talked to Dell support and they told me to cough up $100 for them to "repair" my computer for an issue they caused, an issue which should be completely covered under my warranty. The agent simply refused to address my needs and instead insisted that this dumb tool is all that's available like they don't have a factory ISO they burn to devices before they sell them off. I'm not going to pay again for a Windows installation which I already paid for. I could understand paying if I screwed up my computer with malware but that's clearly not what's going on here. I'm a software engineer and trust me I know enough about computers to get them going on my own, the only thing stopping me is an image they're keeping under wraps. I hate being screwed over, and I HATE my time being wasted by incompetent dunces that beat around the bush, waste my time, read their scripts, and fail to actually address the issue. No wonder Dell is known for its terrible customer service. I'll be sure to let everyone I know in on this realization.