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2 Posts

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November 12th, 2007 01:00

Dell folder opens automatically on desktop after startup

Dell recently installed its Support Center (2.0) on my computer. The original Solution Center is still on the computer. Now after I get to my desktop a Dell folder auto opens and I can't get it to stop doing it. I'm afraid of deleting the folder because I can't tell if I need all the items in the folder. I did not have this problem till the Support Center was installed. I have a Dimension 46000C. I'm using Firefox but I think Dell folder is opening with Internet Explorer. Help!!

23 Posts

November 12th, 2007 01:00

sab3,
 
This will stop the folder on startup.
 
1. Click the Start button, and then type 'msconfig' without the quotes in the
Run bar and press enter
2. The System Configuration Utility window will appear.
3. Click the Startup Tab and locate the entries for Dell Support or
dsca.exe, remove the check marks from them. If you are not sure which entries to
remove then provide us with a screenshot and we will direct you to the correct
entries.
4. Click Apply at the bottom of the window. If you receive an error about
Administrator Privileges, just ignore it as the changes will be made anyway.
5. Restart the Computer.
6. The windows for the System Configuration Utility may appear again. Select No
in the box asking to show the configuration window at startup, and then click
Ok."
 


Message Edited by TLC 2 on 11-11-2007 09:51 PM

2 Posts

November 12th, 2007 02:00

I can't seem to paste my screen shot here .... but the Dell items are ... dsca sprtcmd DSAgnt Thanks for trying to help me.

23 Posts

November 12th, 2007 03:00

I unchecked the, dsca. I don't know what those other ones are.

1 Message

November 23rd, 2007 13:00

 I also have the same problem. I would think that someone would have a fix for this other than running the computer in selective start up. Anyone else have any ideas?

November 8th, 2022 00:00

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 what should I do to fix this 

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