Unsolved

This post is more than 5 years old

6 Posts

120646

September 16th, 2014 15:00

"c:/windows/system32/explorerframe.dll is either not designed to run on Windows or it contains an error"

When I start my inspired n5030 laptop it looks like it's gonna start fine,  then this error message pops up. When I click ok it goes to a black screen with nothing but the cursor visible. Anyone have a clue how I solve this problem? I'm not exactly an expert, so if you could dumb it down a bit for me that'd be great.

September 16th, 2014 23:00

You can try the following methods:

1. After you see the cursor (maker sure it's moving), try this:

Press Ctrl+Alt+Delete -> click on Start Task Manager. Click on File -> New Task (Run...). Type cmd and press Enter. Now, type the following commands:

cd %SystemRoot%\System32

runas /user: CMD.exe

Type your user account password. Kindly note that if you don't have password, this method will not work.

Once you're in the cmd with administrative privilege, type the following:

sfc /scannow

If this method is not working, try method 2.

2. Perform in-place upgrade with Windows installation disk. Refer the link for more information:

http://support.microsoft.com/kb/2255099/en-us

11 Legend

 • 

16.3K Posts

September 17th, 2014 09:00

What version of Windows do you have? 
Do you have a Windows installation DVD? 
Can you boot into Safe Mode (tap F8 1-2 times per second BEFORE the Windows screen appears - as soon as the Dell logo appears)?

1. After you see the cursor (maker sure it's moving), try this:

Press Ctrl+Alt+Delete -> click on Start Task Manager. Click on File -> New Task (Run...). Type cmd and press Enter. Now, type the following commands:

cd %SystemRoot%\System32

runas /user: CMD.exe

Type your user account password. Kindly note that if you don't have password, this method will not work.

Once you're in the cmd with administrative privilege, type the following:

sfc /scannow



The post indicated he could not log in, so this is not an option, but this is also not the best way to open an elevated command prompt.  Simply right-click the cmd/Command Prompt icon/shortcut and Run as Administrator.  An account password is not required.

6 Posts

September 19th, 2014 12:00

I don't have a password, so it's there any other way to open a command prompt as administrator without access to the shortcut?

6 Posts

September 19th, 2014 12:00

What I'm trying to say is that I can't right click the shortcut icon. There is no shortcut icon. Just a black screen and a cursor.

11 Legend

 • 

16.3K Posts

September 19th, 2014 12:00

Simply right-click the cmd/Command Prompt icon/shortcut and Run as Administrator.  An account password is not required.

You don't need a password if you open it the "easy" way.

11 Legend

 • 

16.3K Posts

September 19th, 2014 13:00

You tried what?  Safe Mode?  Did you make it to the menu, where you select Safe Mode?  or could you not get a menu when trying to press F8?

What version of Windows do you have? 
Do you have a Windows installation DVD? 

6 Posts

September 19th, 2014 13:00

I couldn't get a menu.  I have windows 7 and the laptop didn't come with a disc.  

11 Legend

 • 

16.3K Posts

September 19th, 2014 13:00

As soon as the Dell logo appears, start hitting the F8 key as fast as you can.

6 Posts

September 19th, 2014 13:00

I tried that, it was audio suggested to me to try f10 and f12. None of those did anything.  It just booted normally.  Well, not normally, it still dies the whole black screen thing.  You know what I mean.  

11 Legend

 • 

16.3K Posts

September 19th, 2014 13:00

That's why I said "The post indicated he could not log in, so this is not an option"! 

From that same post:


What version of Windows do you have? 
Do you have a Windows installation DVD? 
Can you boot into Safe Mode (tap F8 1-2 times per second BEFORE the Windows screen appears - as soon as the Dell logo appears)?

September 19th, 2014 19:00

Kindly provide the Windows edition (like Home Premium or Ultimate) and architecture (32-bit or 64-bit), so that we can assist you accordingly.

6 Posts

September 23rd, 2014 13:00

Home premium 64 bit.

11 Legend

 • 

47K Posts

September 24th, 2014 08:00

You are infected with malware and need to reinstall from scratch.

No Events found!

Top