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6 Posts
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120646
September 16th, 2014 15:00
"c:/windows/system32/explorerframe.dll is either not designed to run on Windows or it contains an error"
When I start my inspired n5030 laptop it looks like it's gonna start fine, then this error message pops up. When I click ok it goes to a black screen with nothing but the cursor visible. Anyone have a clue how I solve this problem? I'm not exactly an expert, so if you could dumb it down a bit for me that'd be great.
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Balaji M Kundal
235 Posts
0
September 16th, 2014 23:00
You can try the following methods:
1. After you see the cursor (maker sure it's moving), try this:
Press Ctrl+Alt+Delete -> click on Start Task Manager. Click on File -> New Task (Run...). Type cmd and press Enter. Now, type the following commands:
cd %SystemRoot%\System32
runas /user: CMD.exe
Type your user account password. Kindly note that if you don't have password, this method will not work.
Once you're in the cmd with administrative privilege, type the following:
sfc /scannow
If this method is not working, try method 2.
2. Perform in-place upgrade with Windows installation disk. Refer the link for more information:
http://support.microsoft.com/kb/2255099/en-us
theflash1932
11 Legend
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16.3K Posts
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September 17th, 2014 09:00
What version of Windows do you have?
Do you have a Windows installation DVD?
Can you boot into Safe Mode (tap F8 1-2 times per second BEFORE the Windows screen appears - as soon as the Dell logo appears)?
tdomin
6 Posts
0
September 19th, 2014 12:00
I don't have a password, so it's there any other way to open a command prompt as administrator without access to the shortcut?
tdomin
6 Posts
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September 19th, 2014 12:00
What I'm trying to say is that I can't right click the shortcut icon. There is no shortcut icon. Just a black screen and a cursor.
theflash1932
11 Legend
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16.3K Posts
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September 19th, 2014 12:00
You don't need a password if you open it the "easy" way.
theflash1932
11 Legend
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16.3K Posts
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September 19th, 2014 13:00
You tried what? Safe Mode? Did you make it to the menu, where you select Safe Mode? or could you not get a menu when trying to press F8?
What version of Windows do you have?
Do you have a Windows installation DVD?
tdomin
6 Posts
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September 19th, 2014 13:00
I couldn't get a menu. I have windows 7 and the laptop didn't come with a disc.
theflash1932
11 Legend
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16.3K Posts
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September 19th, 2014 13:00
As soon as the Dell logo appears, start hitting the F8 key as fast as you can.
tdomin
6 Posts
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September 19th, 2014 13:00
I tried that, it was audio suggested to me to try f10 and f12. None of those did anything. It just booted normally. Well, not normally, it still dies the whole black screen thing. You know what I mean.
theflash1932
11 Legend
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16.3K Posts
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September 19th, 2014 13:00
That's why I said "The post indicated he could not log in, so this is not an option"!
From that same post:
Balaji M Kundal
235 Posts
0
September 19th, 2014 19:00
Kindly provide the Windows edition (like Home Premium or Ultimate) and architecture (32-bit or 64-bit), so that we can assist you accordingly.
tdomin
6 Posts
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September 23rd, 2014 13:00
Home premium 64 bit.
speedstep
11 Legend
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47K Posts
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September 24th, 2014 08:00
You are infected with malware and need to reinstall from scratch.