Aggrevating Computer Behavior

Question

My friend has an hp pavilion 753n with XP home. I am starting to think it is haunted, Here is the problem:

The computer has rebooted itself several times, she has been just sitting there and it will reboot all on it’s own. This seems like the behavior of a virus yet she has run McAfee, Panda online scan and Norton, none of which have identified a problem other than some spyware. Trend Micro online scan will not run because she gets the same error. Below are her comments:

- when trying to enter yahoo chat through internet page the following error occurs : iexplore.exe-Application Error the instruction at "0x7c901010" referenced memory at"0x0000001c". The memory could not be "read" ,,, ,,, when i click off the error box i get a box saying the IE page has encountered a problem and needs to close ,,,

- when trying to get into yahoo games i get the same as above ,,,

- when trying to download java i get the same ,,,

- when trying to run trend micro virus scan i get the same Error

- I get the same error when trying to play games on most online game sites

Her computer also runs very very slow at times.

Does anyone have any ideas why the computer would behave this way

Ice-blue · Answer

I've had a similar problem with my Windows XP which was was rebooting by itself. I wasn't even able to get to the desktop because it would just turn off again after the Windows logo loads. I called Dell tech support and the tech instructed me to open the tower, take out the RAM and put it back in again(which was really frustrating to put back on) and that fixed the problem.

But since you were able to get in the desktop, it might be different. I tried looking for it at google but I don't think those that I found can be of any help. And those that are kind of like this are still unanswered. Have you tried to do a system restore on the computer(I started distrusting this method though since it messed up my computer twice)? But you should back up files first if you're able to do so. Or call the tech support?

As to why her computer is running so slow, well here's a site I found that could have the reasons, but you can mostly find them if you Google it.

http://www.infohq.com/Computer/help/slow-computer.shtml

rwharrod · Answer

could be just a loose memory chip! I have had that problem before, if memory chips are secure, next thing could possibly be power supply starting to go bad.

pcdumdum · Answer

Newtonet,  I am no pro with Xp but from what I have heard and seen is that it is not a good idea to have McAfee and Norton software installed on the same pc. Everyone that I know that has tried it ended up with almost the same problems as you have described.  So you may want to try removing some of the anti virus software and see if that helps. It may come down to having to reformat the HD also to correct it. Also if your friend is worried about getting viruses online I would only use one of the three that was mentioned and not all. If she/he wants extra protection just get Adaware SE or Spybot SD they are both free downloads. Zone Alarm also has a free firewall download. Just my 2 cents..:smileyhappy:

newtonet · Answer

ok, still havent found a solution to this problem. Someone said it could be a new virus or something in the IE add-ons. Anyone see anything out of the ordinary with these add-ons?

add-ons that have been used by internet explorer

{f06608c7-1874-4eea-b3b2-df99ebb144bb}
AcroIEHlprObj class
ActiveScan Installer Class
Adobe Acrobat Control
Aim
Audio_MID Moniker C
CNavExtBho Class
DHTML Edit Control Saf
HeartbeatCtl Class
HouseCall Control
hp toolkit
HTML Document
ICQ
IERPCtl Class
IWinAmpActiveX Class
MessengerStatsClient C
Microsoft Scriptlet Com
Minesweeper Flags Class
MJLauncherCtrl Class
MSN Chat Control 4.5
MSN Photo Upload Tool
MsnMessengerSetupDo
MUWabcontrol Class
Norton AntiVirus
Popcaploader Object
Realplayer G2 Control
RNGCIECtl Class
SearchAssistantOC
Seekford Solutions,Inc
Shockwave ActiveX Co
Spybot-SD Internet Ex
SSVHelper Class
StadiumProxy Class
StagingUI Object
SunJava Console
TGOnlineCtrl Class
VIDEO_XMS_ASF Mo
VIDEO_X_MS_WMV M...
Windows Genuine Adva...
Windows Media Player
Windows Media Player
Windows Messenger
WUWebControl Class
XML Document
Yahoo! Audio Conferen...
Yahoo! Audio UI1
Yahoo! Messenger
Yahoo! Toolbar
Yahoo! Toolbar Helper
Yahoo! Webcam Viewer...
YInstStarter Class
YInstStarterUpgrade Cl...
ZoneBuddy Class
ZoneIntro Class
ZonePAChat Object

Add-ons currently loaded in Internet Explorer
AcroIEHlprObj Class
Aim
CNavExtBho Class
hp toolkit
ICQ
Norton AntiVirus
RealPlayer G2 Control
Shockwave ActiveX Co...
Shockwave Flash Object
Sptbot-SD Internet Ex...
SSVHelper Class
SunJava Console
Windows Media Player
Windows Messenger
Yahoo! Messenger
Yahoo! Toolbar
Yahoo! Toolbar Helper

Windows General

Aggrevating Computer Behavior

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