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Does ESRS call home depend on VxRail Manager VM?
Does ESRS depend on the VxRail Manager VM being up and running in order to send "call home" messages/heartbeats to Dell EMC Support? Example: The VxRail Manager VM crashes or is shut down (For whatever reason). Does ESRS still communicate with the Dell PowerEdge servers directly and send heartbeats, or does it require VxRail Manager being up and running?
Also - is the answer to the above any different depending on whether ESRS is "internal" (VxRail-managed ESRS) or "external" ESRS VE?
Thanks,
Bill
giadarola
60 Posts
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June 11th, 2018 10:00
Yes, ESRS call home requires that VxRail Manager is up and running. The Communication from the cluster to ESRS is done by VxRail Manager.
HTH.
Gary
DELL-Naoyuki K
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June 11th, 2018 21:00
As a suppliment information, in the case of VxRail Manager being crashed or stopping working, ESRSVE detects its missing and SR will be created after sufficient time elapsed.