VMAX3 internal resource shortage

Hi,

There is an issue with VMAX3 when trying to allocate new thin volumes like this:

Starting Tasks...

Create Thin Volumes...

Operation failed due to a Symmetrix internal resource shortage. Please contact EMC Support

We have contacted EMC support and support says we should increase a cache threshold in order for this to work or delete old volumes present on the system.

Do any of you have any other clue how to make the box allocate and create new thin luns other than those?

We find it UNACCEPTABLE as we have 80TBs left on our system. a brand new VMAX3 100K.

Pool details:

S Y M M E T R I X   T H I N   P O O L S

--------------------------------------------------------------------------------------------------------

Pool         Flags  Dev               Total Usable       Free       Used Full Subs   Comp     Shared

Name         PTECSL Config              TBs        TBs        TBs        TBs  (%)  (%) Ratio        TBs

------------ ------ ------------ ---------- ---------- ---------- ---------- ---- ---- ------ ----------

DG1_FBA10K   TFFDEI RAID-6(6+2)      425.40     425.40      80.57     344.84   81    0 1.0:1        N/A

DG2_FBA_F    TEFDEI RAID-5(7+1)       23.92      23.92       5.96      17.96   75    0 1.0:1        N/A

Total                            ---------- ---------- ---------- ---------- ---- ---- ------ ----------

TBs 449.32     449.32      86.53     362.80   80    0  1.0:1        N/A

Does someone have any other solution in mind to maybe allocate more THIN volumes out of that free space?

Thanks in advance,

Adel