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March 28th, 2016 18:00
How to troubleshoot symcli access to new VMAX40K
We have a new VMAX 40k and setup a new physical server dedicated for running the Unisphere application. The server runs Windows 2008R2, has a 2 port Brocade HBA, so the windows server is connected to Fabric A and Fabric B. So far, we have 2 FA-ports (7E0 & 10E0) from VMAX40K also connected to Fabric A and Fabric B and zones are in place.
4 gatekeeper devices were created and made available on 7E0 & 10E0
Also while using the Brocade host connectivity manager software on the server, each port sees LUN0.
The HBA is a Qlogic BR-1860 (brocade).
The problem is that there are no devices found when using symcli commands.
C:\EMC>symcfg discover
This operation may take up to a few minutes. Please be patient...
No devices were found
We have the unipshere application installed on this server as well and there are no arrays available to manage.
What are next steps to troubleshoot this issue?
echolaughmk
2 Intern
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522 Posts
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March 29th, 2016 04:00
sounds like the initial BIN has the 4 GK's mapped, but is the ACLX device mapped to those FA's and enabled for presentation to the host? If that is done, you would see the ACLX device upon the discovery and then you would have to create a masking view on the array to see the other 4 GK's. Sounds initially to me that the ACLX device is either not mapped or not enabled as an FA setting on those FA's so I would probably start there. You might need EMC's assistance if you have to modify the BIN since you don't have the access or see the array right now.
dynamox
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March 29th, 2016 05:00
anything in output from symcfg list ?
Zikas
278 Posts
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March 29th, 2016 06:00
Hi Sled,
echolaugh is right.
In any case execute the inq command in order to be ensured that the GKs are masked on the host.
As Echolaugh said you don't need GKs in the beginning but the ACLX must be mapped on the FAs that the UniSphere is zoned in order the symcfg disco be successfully executed
Allen Ward
6 Operator
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2.1K Posts
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March 30th, 2016 12:00
As this is a Windows host the first thing I would do (after triple checking the zoning and physical connectivity) would be to rescan for devices in the Windows Disk Manager. if you don't see the ACLX there then you won't get anywhere with symcli. Once you can see the device there you should be able to complete your symcli discover and start managing the array (as already stated get the GKs masked in first).
sledhead16
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March 30th, 2016 13:00
Allen,
Thanks for the tip. Your thread about the windows host and device manager provided the clue I needed. Since I could see LUN0 via the HBA software but windows 2008 did not see the device and list it in disk manager, I un-installted EMC Powerpath and rebooted, then the device was detected correctly by windows and necessary drivers installed. After that, gatekeepers also became available. I did re-install Powerpath and it all works fine now.