Cannot upgrade UNIVMAX because lockbox password is incorrect

Question

Hi,

I am trying to upgrade from 8.0.1.7 to 8.0.3.4. During install it asks for lockbox password. After I type it in, I get a message:

"Incorrect lockbox password for Unisphere for VMAX

Please ensure that you have entered the lockbox password correctly."

However I am sure, I am using the right password. Any idea what could be the problem here? Server is Redhat Linux.

Thanks,

Zoltan

bhowen · Answer

I've seen lockbox issues and have had to run through something like this to resolve them...

cd /smas/SMAS/jboss/standalone/bin

./cstadmin initialize -overwrite ../data/cst -passphrase=xxxxxx

./cstadmin sign-file SmcLocalDirectory -cstdir=../data/cst -passphrase=xxxxx

If the cstadmin command fails, verify that you are pointing to the following libraries:

Linux: export LD_LIBRARY_PATH=../lib:$LD_LIBRARY_PATH

Windows: set PATH=..\lib;%PATH%;

VMAX