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(redirected) Dimension Desktop infected with Cryptowall virus
My mothers computer has gotten infected with the Cryptowall virus. She only uses it for email so there are really no important files to worry about. However, I do want to do a clean-up on it with perhaps a hard drive reformat and then upgrade her anti-virus software. The computer was preloaded with Windows 8 but there are no back-up disks to reinstall the OS. Where do I begin? Do I contact Dell with all of the particulars of here computer and somehow get a recovery disk?
Thank you!
shesagordie
10 Elder
10 Elder
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46K Posts
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March 12th, 2015 13:00
Best to post this in the Virus & Spyware Discussions Forum here:
http://en.community.dell.com/support-forums/virus-spyware/f/3522
Bev.
Philip_Yip
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7 Technologist
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March 14th, 2015 16:00
See how you get along with the Virus & Spyware board, I'll move this thread. Should you need to download a Windows 8.1 with Update 1 .iso see here:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/