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Download spyware or other on CNET
Back in early June I went on GOOGLE to search for PCDeCrapifier as recommended by Kim Komando. I came up with CNET so I downloaded the file. Upon trying to install it I was ask's several times to install AVG search and their AVG bar. I clicked no three time but to no avail
when it installed PCDeCrapifier it also installed The Bar and search along with a site called WE-Care.com. I removed all of these via control panel. But I started getting alien audio. I have factory restored this thing 3 time but still get the audio various other abnormalties. Using Dell datasafe to restore does not remove old files or reformat the hard drive. Something is locked in my Google Chrome files. Even though I have removed them (Google) from all system files with W/Explorer I still get the audio back. I need to reformat the HD and re-install windows 7 Premium but they no longer ship CD's with the product so I am stuck. Is there any way to re-install after doing a reformat whic I can easily do? Just now the audio started again.
Bugbatter
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September 3rd, 2013 06:00
Hi v43petty43
I do not recommend obtaining a legal copy of Windows 7 from anywhere except purchasing a retail copy or purchasing directly from Dell or Microsoft.If you do not have the Dell Operating System Installation Disc and you have an expired warranty, you may want to purchase the Dell Direct USB Key Solution to reinstall Windows 7. http://www.dell.com/support/contents/us/en/19/article/Product-Support/Self-support-Knowledgebase/hardware-support/dell-usb-key
Click here to see which systems are supported:
You should phone Dell Technical Support for your region to request one.
Note: Most likely you will have the Dell preinstalled software bundled.
More info here: http://en.community.dell.com/dell-blogs/dellsolves/b/weblog/archive/2012/06/21/simplifying-operating-system-recovery-with-direct-usb-key-solution.aspx
Philip_Yip
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September 2nd, 2013 02:00
Please tell us your model of Dell.
Since its a Windows 7 install, you can use the Activation Backup and Recovery program to backup your OEM Microsoft Product Activation on a USB flash drive (scan this USB stick with another computer before proceeding and scan any drives with backed up files from this machine). You can then (using another computer) download a Windows 7 .iso from Digital River and create a bootable USB. I would advise securely wiping the problem machine with DBAN before clean installation to remove any trace of infection. See Windows Reinstallation Guide for details: http://philipyip.wordpress.com/dell-community-forums/
43petty43
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September 2nd, 2013 20:00
I'm on a DELL INSPIRON 570, AMD Athlon II X2 240 processor 2.8GHz with 6 GB memory onboard but I have * GHz available.
Can I actuall get a copy of Windows 7 from Digital River. Also what is DBAN and where is it available.
Philip_Yip
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September 3rd, 2013 01:00
From Digital River you may download the Windows 7 .iso and use this to install Windows 7. See Heidoc.net for more details:
http://heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links
Jan lists the direct links to the installation files. As mentioned this will only give you a 30 day trial of Windows 7. You will need to purchase the product key and simply input the product key and activate (opposed to reinstalling again). In general it is cheaper to buy boxed media from elsewhere (either an OEM license or an upgrade license). For your computer its better to use the 64 bit installation files probably the 64 bit Home Premium English X17-58997.iso
DBAN is Darik's Boot and Nuke: http://www.dban.org/
Darik's Boot and Nuke (DBAN) is free erasure software designed for consumer use. DBAN users should be aware of some product limitations, including:
DBAN is a self-contained boot disk that automatically deletes the contents of any hard disk that it can detect. This method can help prevent identity theft before recycling a computer. It is also a solution commonly used to remove viruses and spyware from Microsoft Windows installations. DBAN prevents all known techniques of hard disk forensic analysis. It does not provide users with a proof of erasure, such as an audit-ready erasure report.
As you want to completely format your hard drive and mentioned a virus/spyware problem than use of DBAN is recommended. If you have a card reader you will need to disable it in the system BIOS before using DBAN otherwise it'll stall when it detects a blank drive.
The Windows Reinstallation Guide will explain the installation and use of DBAN in much more detail.
Philip_Yip
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September 3rd, 2013 08:00
As mentioned on heidoc.net...
Digital River is Microsoft's service provider for e-commerce. Basically every product that Microsoft sells in their online stores worldwide can be found on the Digital River servers. The links to the Windows 7 RTM DVD images are well known on the internet already. The latest links for images with integrated Service Pack 1 (SP1) however haven't leaked before. Here you'll find the official links for Windows 7 SP1 in Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Korean, Norwegian, Portuguese, Spanish and Swedish.
Thus downloading the media from Digital River is equivalent to downloading it directly from Microsoft and it will allow for a clean installation of Windows 7. With the download you will not need to wait for media to be shipped to you and also won't be charged.
As mentioned by BugBatter the Dell USB key is another solution however if you decide to call technical support and ask for one, I would still recommend wiping with DBAN before using it as you suspect an underlying infection and want to ensure that your system is clean. Assuming the worst case scenario that the infection is clever enough to infect the recovery USB Windows installation files you will still have a bad install. With DBAN the USB used to start DBAN will also be securely wiped so the chances of this happening are incredibly slim.
The price of the recovery USB shouldn't be too high but you should consider looking at the price of a Windows 8 Professional Upgrade license before deciding to go with a purchase or not. Regarding Windows 8, you can try out the Windows 8.1 Consumer Preview to evaluate this option however if you purchase Windows 8 you will need to clean install again. Digital River unfortunately do not host Windows 8 .isos. Personally I recommend clean installation using the .iso which thousands of Dell users have carried out pretty easily.
Also some information regarding to the difference between the Digital River .iso and the recovery USB:
Again the Reinstallation Guide explains the installation process in a lot more detail with the assumption that you are using a Digital River .iso or a Dell Reinstallation DVD however many of the steps are useful to carry out even if using the Dell Recovery USB.
Bugbatter
20.5K Posts
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September 3rd, 2013 09:00
Regarding Service Packs, please refer to the following article for information:
"How to replace Microsoft software or hardware, order service packs, and replace product manuals"
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B326246
Philip_Yip
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September 3rd, 2013 13:00
Let us know how your clean install goes.
43petty43
24 Posts
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September 4th, 2013 20:00
Not sure when it will happen but I'll let you know when I get it complete.
43petty43
24 Posts
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September 19th, 2013 20:00
I rab DBAN w/ clicking on enter and then using autonuke neither seemed to do muchthey only took ~2 minutes Thsn I decided to use the DOD (Dept of Defense) mode it started and I could tell it was writing. took around 18-20 hrs then I used the DOD short program ~ 12 hrs. After that I went ahead and loaded Windows & with no problem. activated it and doing fine except It doesn't see my DSL connection I'm currently using an adapter.There must be a driver missing or something any help?
Philip_Yip
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September 19th, 2013 23:00
Install in order
System utilities
Dell System Software: http://ftp.us.dell.com/FOLDER88677M/8/Dell_System-Software_A03_R282538.exe
Video
AMD Drivers [Variant A]
NVidia Drivers [Variant B]
Pick the correct one corresponding to your graphics card.
Modem
Modem Driver: http://ftp.us.dell.com/published/Pages/Download.gif
Modem Application: http://ftp.us.dell.com/comm/CONEXANT_MULTI-DEVICE_A09_R204990.exe
Modem Diagnostics: http://ftp.us.dell.com/comm/Conexant_multi-device_A05_R177997.exe
Modem Utility: http://ftp.us.dell.com/comm/R139937.exe
Not all systems will have a modem installed as its become obsolete.
Audio
Realtek Audio: http://ftp.us.dell.com/FOLDER91041M/5/R243215.exe
Network
Broadcom Ethernet: http://ftp.us.dell.com/network/R243167.exe
Atheros Wireless 1525: http://ftp.us.dell.com/network/R290807.exe
Not all systems will have the wireless card.
43petty43
24 Posts
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September 21st, 2013 02:00
Thanks you guys for all the help. Everything seems to be working fine. Good job and support.