11 Posts
0
25548
UnityVSA 4.4 Community Edition License
Hi Community,
When pasting Dell UnityVSA UUID to get community edition license , web page displays a popup "Not Connected. Verify Network".
My Dell UnityVSA is not connected to internet. Does it require an internet connection to generate license?
Thanks
Aleem
AndreD Dell
Moderator
Moderator
•
239 Posts
0
March 20th, 2019 02:00
Could you try now and let us know how it goes?
https://support.emc.com/kb/484570
Or
https://www.dellemc.com/en-us/auth/elmeval.htm
Rainer_EMC
8.6K Posts
0
March 4th, 2019 07:00
did you request and install the license ?
Aleem Syed
11 Posts
0
March 4th, 2019 21:00
Hi Rainer,
I cannot generate license due to an error shown in my first post. my assumption is following (I may be wrong);
I assume that error generates if either of the following is true;
1. Community edition license is generated once per registered email address. However, I have tried
to generate it via a new corporate email address, I get the same error.
2. Community edition license is only generated when UnityVSA appliance has internet connection.
But, how Dell EMC can map a UUID to an installed appliance anywhere in the world. (does not
make sense to me).
3. Dell EMC records public IP of Internet connection so that multiple requests can be blocked if
coming from same ISP . I have tried from home , office and mobile , none works.
I tried using Firefox, Chrome, IE and Edge. Same error generates.
Rainer_EMC
8.6K Posts
0
March 5th, 2019 03:00
you need to login to dellemc.com before
when I use the activate link I get a login page
Aleem Syed
11 Posts
0
March 5th, 2019 17:00
Hi Rainer_EMC ,
I do login before attempting to generate a license for a given UUID. It seems that some sort of issue at Dell side to generate license.
chme-cristie
1 Message
0
March 13th, 2019 03:00
I run into the exact same issue,
I'm logged in as myself on dellemc.com
And when I check Primary contact info and so forth, all looks well.
But if I click the profile icon on the elmeval.htm page, I am someone at HCL. Mohammed Alsadi.
Rainer_EMC
8.6K Posts
0
March 14th, 2019 05:00
Thas has been raised to IT and will be fixed shortly
In the meantime you can open a service request and the licensing team will create a license for you
Aleem Syed
11 Posts
0
March 17th, 2019 19:00
How do i raise a service request if I do not have a support contract with Dell EMC ?
I tried to ring their support phone number, and i was told that support staff cannot help much over the phone because of the following reasons;
1. i do not have existing support contract with Dell EMC
2. I rang for support of Community Edition, which is free.
Aleem Syed
11 Posts
0
March 20th, 2019 23:00
A massive thanks! It works now !!! :Star:
adudewithadell
1 Message
0
April 10th, 2019 11:00
Hi,
I, too, am experiencing the 'Not Connected. Verify Network' problem when attempting to generate a Unity VSA license. I've logged into https://www.dellemc.com/en-us/auth/elmeval.htm, inputted my UUID, chose Unity VSA as the product, and then hit submit. At this point the above error message is displayed. Can you help, please? Thank you in advance.
MarcoBroeken
2 Posts
0
July 9th, 2019 01:00
Same problem. Cannot activate. No Network.
MarcoBroeken
2 Posts
1
July 9th, 2019 01:00
Rainer_EMC
8.6K Posts
0
July 10th, 2019 06:00
thanks for the feedback
pahlevanihamed
1 Rookie
1 Rookie
•
2 Posts
1
November 5th, 2020 01:00
@Andre_DellEMC
Hi Andre
Can you help me to get license with my UUID
After installation of appliance i am running configuration wizard and recieveing System UUID which i am pasting on licensing portal:
https://www.delltechnologies.com/en-us/auth/elmeval.htm
Following error message appears:
not connected
verify network
aamora
21 Posts
1
November 5th, 2020 16:00
Hi,
Same problem here using this link: https://www.delltechnologies.com/en-us/auth/elmeval.htm
When I click on sign in to authenticate, it goes back to https://www.delltechnologies.com/en-us/auth/elmeval.htm as if it was a loop. I tried with IE/Firefox/Chrome => same results
I read this kb (https://www.dell.com/support/kbdoc/en-ie/484570) but it didn't help me fix this issue.
Is there any issue from your side?
Regards,