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Venue 11 pro 7140 BSOD PNP_DETECTED_FATAL_ERROR at restart
Yesterday morning when I started my 7140 , it went into BSOD and will not restart after 100% data collection. I had to hold the power key for 10.15 sec to power it off. I powered it on again and it went to BSOD a few seconds after the display of the DELL logo. The BSOD says PNP_DETECTED_FATAL_ERROR.
If I remember correctly , I saw "update and shut down" at my last shut down. But I cannot be sure if I had a good start up between the last shut down and the BSOD yesterday morning.
Here was the sequence of diagnostic work I did
1.After two times of Power up, BSOD, manual power down , the 3rd power up will allow me to go into recovery. I went to trouble shoot/advance option/ select 'uninstall updates'. The latest quality update was uninstall successfully. But uninstall of the latest feature update was not successful.
2. Start the 7140 and got BSOD again.
3. I did F12 during power up and ran diagnostics, got "ePSA 4236.17 success, All tests passed" (include thorough test mode).
4. Restart 7140, still BSOD.
5.Pefrom "Startup repair" , got "Startup repair could not repair your PC"
6. I tried to do "System restore". But I did not have a system image to restore from. I thought that Dell may have a recovery partition on my 7140. But I cannot be sure because I cannot boot the 7140.
7.Tried start up in safe mode, But BSOD before anything happened.
I am stuck now. I don't mind losing data and install from scratch. But I do not have the license key. On my other Dell laptop with WIN 7, the license key sticker was on the bottom of my laptop. But I found nothing on my 7140. BTW, my 7140 came with WIN8 pro and was upgraded to WIN 10 a year ago.
It may be quicker to just do a complete reinstall. Can some one suggest on how I can get my license key from my WIN 10 system which cannot come up.
I have the WIN 10 install USB key (downloaded from Microsoft). I tried the repair option which I know will not ask for license key. But it says that it cannot repair my PC. I know that the full install will ask for the license key which I do not have now.
7140
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April 9th, 2021 15:00
Following, hoping for answers. I have two of these and both started the same two days ago. I have other Windows 10 devices that are working fine. Thank you. Pat
Rhino81
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April 12th, 2021 15:00
Found this: Note that the details below are what I found on my own by doing a system restore, but the detailed driver that causes the issue is the Intel DPTF driver found on a lot of UEFI Dell laptops causing the issue. Two customers of mine this month.
Updating the firmware and dell supported drivers helped as shown below. YMMV. Good luck!
1)Pause all Updates in the "Windows Update" section [Settings:Windows Updates]. You may see one update listed as: Intel DPTF 8.10600.150. It may show installing, again just pause all updates. This "pause" option is in Advanced Options on the same screen, pick a date from the drop down list. Close out of this screen
2)Now, create a restore point. this allows you to roll back if needed to a very current restore. How: In the search bar by the Start Menu type Create Restore Point and follow the steps
3)Go to the Dell support page in your favorite web browser which should be: support.dell.com. Put in your Service Code in the search bar (Usually on the bottom of the laptop or sticker on a desktop) and have Dell search the drivers that are needed on your Dell 7746 or similar model. Install them all EXCEPT the BIOS (we'll get to this in a bit)
4)Once all the drivers are downloaded and installed, reboot the PC "or" you should be prompted to reboot by the Dell driver installation
5)Once you log back in to Windows, go back to the same exact support page for Dell. Check for updates again on the Dell site, Only 1 driver should be left and its likely the BIOS A11 driver. Print a copy of the instructions in case you get stuck but basically it states to download the EXE, Right Click and Choose Run As Administrator on the BIOS EXE file you just downloaded, this will update the BIOS and ask you to reboot. NOTE: be sure you have a working battery in your laptop. this protects you in case of a power outage as updating the BIOS has risks if a loss of power.
6)System reboots and BIOS is updated, takes a little while so be patient. The A11 update by the way is marked URGENT by Dell and includes a vital Intel update as you will see on the Dell support page where the update is found. Once you've rebooted after the A11 BIOS update is installed, you can verify this by going back to the Dell support page as above, put in your service code or express code and there should be zero updates available when you check updates.
7) Go back to "Windows Updates" in Settings / Advanced Options and change the Pause to whatever day you wish or leave as is to the date you chose previously
8)keep track of any crashes between now and when the updates resume. These Dell updates including the BIOS should allow all Windows Updates to now install smoothly.
Hope this works for you. My client has not called reporting a re-occurrence of the BSOD.
Oh yes, with all the hard shut downs, run a Scan Disk to check file integrity of your hard drive "C". Scan Disk is a built in Windows Tool if unfamiliar also known as "chkdsk" or Check Disk.
5110_user
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April 15th, 2021 14:00
Thanks for sharing your experience. Because I cannot get into Windows at all, I cannot do most of what you suggested here. Instead of spending more time debugging, I decided to reinstall Win 10 using USB image downloaded from Microsoft. At USB boot up , I selected install instead of repair because I already mentioned that repair did not work. But the install failed with "Windows could not load required file WinSetup.dll....".
The final solution to this
1. USB boot a partition tool and format the original OS partition.
2. Install Win 10 using the USB image
3. Bring firmware and all drivers up to date.