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December 18th, 2015 09:00

Dell Venue 8, Windows 10: Handwriting panel not working after upgrade to build 1511

I have a Dell Venue 8 tablet, which I've always been pleased with.  Along with my principal desktop and laptop, I upgraded from W8.1 to Windows 10 entirely successfully.  More recently, I've upgraded (via Windows Update) to build 1511.

Now the handrwriting panel (which I've always used with the Dell stylus, or simply a finger) is unavailable.  If I open the on-screen keyboard, and tap the keyboard selector icon, I'm offered the standard keyboard, the split ("thumbs") keboard - then the pen/tablet icon greyed out and inactive - and finally the full keyboard.

This all worked right up until the time of the upgrade to 1511 (although I can't be entirely certain that the upgrade caused the problem).

I can't get any help at all.  I tried Windows Answers, but (as usual) wasted many minutes in superficial chat with what I'd guess was an intern out of his/her depth, and who finally referred me to Dell.  I spent ages going round in circles trying to get into my Dell community account and ended up having to create a new one this afternoon.  In the past I've used Usenet, but while there are a few pockets of expertise remaining there, but not, it seems, anyone with W10 knowledge.  Of course I've tried the usual search engines, but all pull up a variety of articles for every version of Windows except W10 - whatever search terms I use.

Can anyone help? Even just by identifying the relevant service or other facility that I can try twiddling with?  (Of course I've twiddled with, and Googled, the Touch Keyboard and Handwriting Panel Service without any luck.)  Is it me, or is Windows becoming less and less transparent, meaning that when something stops working you're simply stuck?

Phil, London

11 Posts

February 1st, 2016 05:00

Solved, at last.  After a further cumulative update left the  tablet with a stylus that couldn't retain its calibration, I decided to refresh it, using the Reset option under Settings.  After a lot of time downloading updates the handwriting panel has returned to normal, and the stylus is working well too.  I did manually opt to download a language pack for UK English - I can't tell if that was the missing step, but I have a working tablet again.  It'll be some time before I've found time to re-install all my non-store applications, but I can live with that. Need to investigate system image options!

11 Posts

January 20th, 2016 10:00

Bump.  Still not working.

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