How to link Dell OME to create a support ticket

Yes, indeed it is.  That proactive support service is called Dell SupportAssist and is a plug-in for OME. It is a free service for ProSupport Customers.

Here are some helpful links to show how it works and how to request for the plug-in.

Marketing Video for Dell SupportAssist:

http://www.dell.com/learn/us/en/04/videos~en/documents~supportassist-proactive-support.aspx

Dell SupportAssist information Page:

http://www.dell.com/learn/us/en/04/services/support-assist?c=us&l=en&s=bsd&cs=04

OME Dell SupportAssist plug-in request form:
http://marketing.dell.com/ome-software

Please let us know if that helps.

Thanks for the help, i will try implementing it and get back to you guys.

I have deployed the Dell support assist plug from the OME bundle i had.

Also, configured all the setting and tested connections and it works.

However, in Devices tab I see collection status as "Installing collection tool" after entering credentials and waiting for 3-4 hours also.

Please help me to get through this and FTP is restricted in our network.

Is it a must to use FTP for this server ? 

thanks in advance

Raj,

Sorry for the delay.  Were you able to get past the "Installing collection tool" status? 

Thanks for your followup, Am still struck at that level, all i see is the message "Collection tool installation is unsuccessful". I have setup the credentials and also i have observed that support assist update has failed.

appreciate your help on this.

Thanks for your patience. We are still looking for a solution for you. 

We still have not been able see why you're getting this issue. FTP is not required so that shouldn't be a problem.  Have you already double checked the proxy settings? 

See page. 5 of the guide.

http://i.dell.com/sites/doccontent/shared-content/solutions/en/Documents/supportassist-user-guide.pdf