Hard Drive alerts not being sent

Im still hoping someone can assist with this as Im dead in the water until its resolved.

Thanks

Hi Sysbuff,

Thanks for the reply. Yes the storage manager option is installed as it shows from the add/remove options as well as I can access and work with the PERC5/i controller through the server administrator web console, under the Storage option.

I do not see an option anywhere in the web console to specifically set alerts for the controller or drives attached but there has gotta be a way. I can not be the only person running Dell 19/2950's thats needs this monitoring configured.

I really need this resolved as these machines are going into production shortly.

Any and all help appreciated.

When a hard drive is removed it DOES display in the system event log on the server effected but as mentioned, no notifications are sent although it selected in the filtering and all other events such as system shutdowns, power supply removals, etc are notified.

Windows 2003 SP1 with all related patches and updates. All fimware and bios on the PE's are current.

All I really care about getting alerted to for the hard drives is hard drive removal from the chassis, installation into the chassis, rebuilding, faulty, failures, predicted failures and or degraded performance because of a rebuild.

I have the storage manager component from the server administrator installed and as I mentioned I can manage the controller through the web interface so the component is installed, in IT Assistant I have selected every component of the physical disk and created two alerts one for snmp and one for email. If I remove a drive from the managed system even after twenty minutes I do not get any alerts to the alerts logs on the management station. I do immediately get alerts into the managed servers system event log stating the hard drive failuer, etc instantly...as it should be.

My SNMP traps have to be set correctly as I am notified of all events such as system shutdown, startup, power supply removal, temperatures thresholds, etc.

Hi Syssom,

Version is 8.0.0

I dont think I have any kind of trap filtering enabled which is blocking these disk alerts.

Yes I can run a third party snmp viewer in this testing environment. Do you have some recommendations?

Thanks

All alerts were being sent just fine, it just so happens that the installation of server administrator on that particular server somehow did not complete correctly. I received my next shipment of servers and was able to configure another one in a lab environment and it worked without a hitch - exactly the way I would have expected. After the comparing the two I noticed that when accessing through the server administrator on the local server that a number of options under the system heading were missing. Somewhere in there also obviously was the interface dll that monitored and sent hard drive based alerts.

I did learn a couple things. SNMP alerts must be configured in windows for hard drive alerts to be sent, but other chassis alerts do NOT require windows snmp settings to be configured. Power Supplies, intrusion detection, voltage and temperature to name a few.