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EMC Dell controller DD6900 NFS CIFS (210-BCJC) Serial number question
Hello,
I have received two EMC Dell controller DD6900 NFS CIFS (210-BCJC) devices. There is a tag with two sets of info :
SN Removed by Moderator / PN 100-555-872-00 with bar code
SN Removed by Moderator / PN 900-555-017 with bar code
So which number is the serial number of the device for documentation purposes? And explain what these two sets of numbers are defining?
Thanks,
Barry
SteveK821
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May 29th, 2024 06:45
Are you in the correct forum? You have a DataDomain.
You could just search for DD6900 on the support site. Or go here for documentation.
The shorter number is the Dell Service Tag, the other is the EMC Serial Number. Both should be valid for support, but for obtaining licenses you might need the APM number. Your Dell partner should be able to do this for you.
Origin3k
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May 29th, 2024 09:04
Certain "DataDomain" they are renamed to PowerProtect some time ago are based on PowerEdge Servers and so they have a Dell ServiceTag (STAG) which is in your case the 7GMxxxx.
But with this Stag you will not get any support* because you need the Serialnumber APM002..... which is the leading identifer for such a system.
* The Hotline will take notice and redirect you or give the right phone number.
Regards,
Joerg