1 Rookie
•
8 Posts
0
48
Why my Support assist failed to do full scan?
Hi there,
I am using dell 3420 latitude with windows 11 and my laptop has become very slow so i tried to run a full scan in support assist but all scans are failed and giving errors.
can anyone help me out please.
thanks in advance.
lmacri
3 Apprentice
3 Apprentice
•
1.2K Posts
0
October 14th, 2024 14:53
Hi mohamedumer:
See employee DELL-Chris M's 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem" about known issues with the current SupportAssist v4.0.3. DELL-Chris M advises that "The easiest workaround for now is to uninstall SA and await the new version".
At this point your best option might be to simply uninstall SupportAssist (SA) until a newer version is released, and in the mean time you should be able to use Dell Command | Update for Windows Universal v5.4.0 to check for available updates. This utility does not automatically load at Windows startup and run in the background like SupportAssist and it has fewer features than SupportAssist (i.e., it can't optimize your system or run hardware diagnostics) but it will check for available Dell software and hardware driver updates that match your unique Service tag.
After you uninstall SupportAssist v4.0.3, if Dell Command | Update for Windows Universal v5.4.0 isn't already installed on your system then go to your Latitude 3420 support page at https://www.dell.com/support/home/en-us/product-support/product/latitude-14-3420-laptop/drivers, click the This Device tab, and enter your unique Service Tag to display a filtered list of Dell software and drivers are compatible with your system components. If you find that Dell Command | Update for Windows Universal v5.4.0 is a match for your Service Tag then download the .exe installer (Dell-Command-Update-Windows-Universal-Application_9M35M_WIN_5.4.0_A00.EXE, rel. 31-Jul-2024) and save it to your desktop, close your browser, right-click the .exe installer, and choose "Run as Administrator".
NOTE: I personally found that SupportAssist was too buggy and consumed too many system resources so I uninstalled SupportAssist after the service warranty for my Inspiron 5584 expired. I currently use Dell Update for Windows Universal v5.x (which will reach end of support in January 2025) to check for available updates and I can run the F12 ePSA (enhanced Pre-boot System Assessment) from my Dell BIOS if I want to run Dell hardware diagnostics.
-----------
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5011 * Firefox v131.0.2 * Microsoft Defender v4.18.24080.9-1.1.24080.9 * Malwarebytes Premium v5.1.11.133-1.0.5048 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0