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White screen when i run support assist
- I'm having an issue with my screen turning white when I run test on support assist it gets to the linear test on hard drive and both screens I have turn white. I ran the reboot test and stress test on gpu and cpu and hard drive individually all passed but when I try to run everything together throughly it get to 83 percent on the linear test and turns screen white? Anyone experienced this?
lmacri
3 Apprentice
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1.3K Posts
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November 12th, 2021 12:00
Hi Uprightbigg9:
Is this occurring on the Alienware Aurora Ryzen Edition R10 desktop you mentioned in your 07-Nov-2021 thread Aurora R10, Air Cooled, CPU Temps, what is your Windows OS (if Win 10 or Win 11 please include the version at build at Setting | System | About | Windows Specifications), and what version of SupportAssist are you using [check at Options (gear icon) | About]? When you said "when I try to run everything together throughly" do you mean that the problematic hardware scan was launched from SupportAssist at Troubleshooting tab | I Want to Troubleshoot My PC | I Want to Scan My Entire PC?
I don't recall ever seeing a blank white screen on my Inspiron 5584 while running a hardware scan but I'll see if I can reproduce the problem once I know the type of scan you ran. I'm not sure, but the white screen you describe sounds a bit like what misssappy encountered in their 14-May-2021 thread Support Assist Hardware Scan That Causes Windows To Go Into Recovery Mode.
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64-bit Win 10 Pro v21H1 build 19043.1288 * Firefox v94.0.1 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.10.144-1.0.1499 * Dell SupportAssist v3.10.3.3 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics