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SupportAssist stuck at downloading drivers
I have a XPS 15 9570 and when I'm running the SupportAssist's driver update, it stuck at downloading. It gives no error whatsoever, just displays the download screen for hours, till I shut down my laptop. Any idea what can I try?
Dell-Martin S
Moderator
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3.3K Posts
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May 20th, 2019 03:00
Hi,
did this works in the past?
Did you verfy that your Firewall allow the download?
Did you try Update SupportAssist Tool via Settings?
regards Martin
JakubH
1 Message
0
May 24th, 2019 02:00
gabriel_nemeth
13 Posts
0
May 26th, 2019 03:00
I've downloaded the drivers from dells website and after that I've successfully managed to install them.
Dell-Martin S
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3.3K Posts
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May 27th, 2019 00:00
Thx gabriel for your feedback
Vidfamne
12 Posts
0
June 28th, 2019 03:00
Odd thing... Tried a few days ago to update the SA from within the app, when it said so and received a file called SupportAssistLauncer... I followed a link today, from another post here on the forum to get the SA to test de-/re-installation and this one is called SupportAssistInstaller....
Both are the same size, I don't know if they have any other differences though, but might be worth checking out...
Vidfamne
12 Posts
0
June 28th, 2019 03:00
I'm having the same issue, running SA 3.2.2
I tried renaming the ..-white to New-Dell-Logo.png as described in another post but it didn't help. This is the first time I have problems with SA. I've ran it several times over the years.
Vidfamne
12 Posts
1
June 28th, 2019 05:00
It didn't seem to make any difference. Same problem still. I'll have to dl the drivers manually from the site.
obajcsi
1 Message
0
July 10th, 2019 12:00
Hi, I have the same issue with 3.2.2...
Any update on this? Can somebody help to solve this?
tommytomtom
2 Posts
0
November 14th, 2023 18:41
I had the same problem. It seems that SupportAssist was stuck infinitely in Prepare stage for the Get Drivers and Downloads task. What seems to have fixed it for me was to go into the Add / Remove Program control panel. Navigate to the SupportAssit app and select "..." to activate the drop down menu, and select "Advanced Options". Scroll down to the Reset section. I ran "repair" option. After that, the next time I ran SupportAssist, it no longer was stuck in that infinite Prepare stage. I don't know what the repair option does, but from what I observed, it certainly does look like it repaired something that kept SupportAssist hung. At this time, my speculation would be that some application cached data got removed as part of the repair operation. Does anyone know more detail on what the repair option is actually doing?
If you try this solution, please give the Community feedback whether this worked or not for you!