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Scan Hardware Fail
For several weeks now, Support Assist 4.0.3, is unable to properly scan hardware. It goes on for nearly 30 minutes and fails to complete each time. Message "Something went wrong and couldn't start the scan." There is no indication where, specifically, the problem lies.
Support Assist has been uninstalled and reinstalled with no changes in scan outcomes.
All other system updates are current, including BIOS/UEFI.
Chino de Oro
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May 31st, 2024 02:15
Alternatively, you can tapping on F12 at boot to access one time boot menu. Select Diagnostics to run ePSA, Enhanced Pre-boot System Assessment. It's a diagnostics that can detect issue with your system hardware.
Mina09
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May 31st, 2024 05:14
@Chino de Oro thank you for the response : )
I had to Google ePSA to find out more about it because as soon as I chose Diagnostics, Support Assist loaded, and I had no other options. It seems ePSA and Support Assist are the same thing, according to Google.
I had already gone through this process and nothing was found wrong, yet accessing Support Assist from desktop is still unable to scan hardware.
Typically when I come to a community for help, I've already jumped through a variety of hoops and finding no solutions. This is my last resort before I just give up on fixing the problem.
Chino de Oro
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May 31st, 2024 05:30
You may find out the tools suppose to assist you requires a lot of assist to work properly. It's a distraction.
I removed all bloatware by performing a clean Windows installation. No more distraction, just pure system performance. Update get done by Windows, and no need to receive reminder every time.