Recommended Updates (View List) Not Displayed on Inspiron 15 5584 Support Page

@lmacri 

Please see my post here: https://www.dell.com/community/en/conversations/xps/supportassist-wont-install-and-i-cant-see-any-manual-driver-downloads/6537e8131ce58e46aa33e9a3?commentId=653809673a8e0b64ea481e52

Persistence may pay off for you as well.

Good luck, and have a great day.

Regards,

Phil

@garioch7​ :

Thanks for the reply.  Good to know other users are also having problems viewing their list of recommended updates on the Dell support site.

@lmacri 

One trick that does work for me if I can't "convince" the Dell site to show me "View List" is to select the only option to let Dell find updates automatically.  A long time ago, I removed SA and Dell Update, so I let it check to find out that SA is not installed.  Then I cancel the install, and after that cancels, I have the View List of Drivers option.

Your mileage may vary.  Good luck.  Have a great day.

Regards,

Phil

... One trick that does work for me if I can't "convince" the Dell site to show me "View List" is to select the only option to let Dell find updates automatically.  A long time ago, I removed SA and Dell Update, so I let it check to find out that SA is not installed.  Then I cancel the install, and after that cancels, I have the View List of Drivers option.

Hi @garioch7 :

Thanks for the hint.  I tried that trick and it worked this morning.

I clicked the blue Check for Updates button and chose Cancel when it prompted me to install SupportAssist, and the list of recommended updates reappeared.  I also noticed that the name of that expandable section has changed (again) from "View List" to "Visit List. 

According to employee @DELL- Nat M's 25-Oct-2023 post in DocRusts's SupportAssist Installer Download failed due to no internet, but there is internet connectivity the internet connectivity problems with SupportAssist have been solved so Dell must have made changes to the HTML template for the Drivers & Downloads tab on their support site that's broken the "Visit List" feature.

I won't mark this topic as Solved until Dell releases a permanent fix so that users who don't have SupportAssist installed can still see the list of recommended updates on their support page without any tricks or workarounds.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3570 * Firefox v119.0.0 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.5.293-1.0.2181 * Macrium Reflect Free v8.0.7690 * Dell Update for Windows Universal v5.0.0 * My Dell v2.2.6.0

@lmacri 

Glad it worked for you.  It seems the Dell website/Forum "upgrade" is an unmitigated disaster.  Thanks for the explanation.  Have a great day.

Regards,

Phil

... I clicked the blue Check for Updates button and chose Cancel when it prompted me to install SupportAssist, and the list of recommended updates reappeared.  I also noticed that the name of that expandable section has changed (again) from "View List" to "Visit List. ..

Hi @garioch7 :

I've discovered a new problem.  Ever since I updated to Firefox v120.0.0 on 21-Nov-2023 that workaround has failed, even if I disable all my browser extensions. 

When I browse to my Inspiron 5584 support page at https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5584-laptop/drivers using Firefox and click on the blue Check for Updates button nothing happens.  It doesn't even check to see if SupportAssist is installed now, even if I refresh that web page multiple times.

The only good news is that if I browse to my support page using MS Edge v119.0.2151, click on the blue Check for Updates button and then click Cancel when it prompts me to install SupportAssist then my list of recommended updates will be displayed.  This works even if uBlock Origin and Malwarebytes Browser Guard are both enabled in MS Edge.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3693 * Microsoft Defender v4.18.23100.2009-1.1.23100.2009 * Malwarebytes Premium v4.6.6.294-1.0.2189 * Macrium Reflect Free v8.0.7690 * Firefox v120.0.0 * Microsoft Edge v119.0.2151.72 * Dell Update for Windows Universal v5.1.0 * My Dell v2.2.6.0 * Fusion Service v2.2.14.0

@lmacri 

I primarily use Chrome and Edge for some sites.  Chrome is still working just fine.  I just did the driver check, and the workaround is working with the latest version of Chrome.  I, too, have uBlock Origin and MB Browser Guard.  I have never used Firefox, so I cannot comment.

It would be great if they would fix that Driver Listing bug!

Have a great day.

Regards,

Phil

It's been six months and Dell has done nothing to fix this problem so I've posted about this in the New to Dell Community board at Cannot See Expandable "View List" of Recommended Software on Dell Support Site to see if I can get the attention of one of the Dell employees over there.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.2 * Microsoft Edge v124.0.2478.51 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0