Hardware Diagnostics Tests do not provide any results or help

Hi nipsnertz2:

Please provide further details about:

• Your Windows 10 edition (e.g., Home, Pro, etc.), version (e.g., v22H1, 22H2, etc.) and OS build number shown at Settings | System | About | Windows Specifications.
• Your current BIOS version - open a Run dialog box (Windows Key + R), enter msinfo32, and look for the field named "BIOS Version/Date". The support page <here> for the Inspiron One 2330 (released in 2013) indicates Dell is no longer providing updated drivers or firmware for your computer model, and that the last BIOS update for your all-in-one model was the Inspiron One 2330 System BIOS vA04 (released 29-Jun-2020).
• The make/model and driver version of your graphics driver. The only graphics driver I can see on the support page <here> for the Inspiron One 2330 is the AMD Radeon HD Graphics Driver for the AMD Radeon HD Graphics Driver v15.200.1040.0 (rel. 25-Jul-2015) for a discrete AMD Radeon HD 7650A graphics card, but your system might be using a different graphics card or the Intel UHD graphics GPU built in to your motherboard. If you aren't sure check the Display Adapter section of your Device Manager (Control Panel | Hardware and Sound | Devices and Printers | Device Manager) to find details about your graphics device(s).
• Your antivirus product name and version.
  
  
  

As A first troubleshooting step, please run the DISM command Dism /Online /Cleanup-Image /CheckHealth from an elevated command prompt with Administrator rights as instructed in the ghacks.net article Use DISM to Fix Issues SFC Can't. If that DISM scan doesn't find any issues with your Windows component store then run the System File Checker command sfc /scannow to look for and repair any damaged or missing Windows 10 system files. If either of those scans detects a problem with your system files then post back and let us know the exact message shown. From my Inspiron 5584 / Win 10 v22H2 laptop:

Do you have SupportAssist v3.13.0.236 (rel. 01-Dec-2022) installed on your system (check for Dell SupportAssist at Control Panel | Programs | Programs and Features), and if so have you tried running hardware diagnostics from the Troubleshooting tab of that program?

If you are unable to run hardware diagnostic from SupportAssist or from the Diagnostics tab on the support page <here> for your Inspiron One 2330 then the Dell Support video How to Run ePSA Diagnostics has instructions on how to start the F12 ePSA (enhanced Pre-boot System Assessment) diagnostics that are likely embedded in your Dell BIOS and should work even if SupportAssist is not installed.

For more information about ePSA see the tutorial at How to Run a Preboot Diagnostic Test on a Dell Computer as well as the SupportAssist Pre-Boot System Performance Check page where you can look up any error code generated during the ePSA hardware diagnostics.

If you still can't run any of the Dell hardware diagnostic scans keep in mind that your Windows 10 OS has its own built-in hardware diagnostics at Settings | Update & Security | Troubleshoot | Additional Troubleshooters.

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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v108.0.2 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.20.230-1.0.1868 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.0.126 * Dell Update for Windows Universal v4.7.1 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620