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May 24th, 2024 08:35

Dell SupportAssist service crashes a few seconds after starting: 'overlapped' was not allocated by this ThreadPoolBoundHandle instance.

I'm unable to get SupportAssist to run. I've done a clean install, fully removed and installed SupportAssist. But the SupportAssist service will not run. As soon as I start it, it dies, and then I see two errors in the Event Viewer:

Here are the two errors:

Application: SupportAssistAgent.exe
CoreCLR Version: 6.0.3024.21525
.NET Version: 6.0.30
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException: 'overlapped' was not allocated by this ThreadPoolBoundHandle instance. (Parameter 'overlapped')
   at System.Threading.ThreadPoolBoundHandle.FreeNativeOverlapped(NativeOverlapped* overlapped)
   at System.Net.Sockets.SocketAsyncEventArgs.<>c.<.cctor>b__179_0(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   at System.Threading.ThreadPoolBoundHandleOverlapped.CompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pNativeOverlapped)

Faulting application name: SupportAssistAgent.exe, version: 4.0.3.61632, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3527, time stamp: 0x83efbeab
Exception code: 0xe0434352
Fault offset: 0x000000000006543c
Faulting process id: 0x0x52F0
Faulting application start time: 0x0x1DAADB45FCD9EB6
Faulting application path: C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 3e40606c-cbc1-4a80-806e-dd32f5444df2
Faulting package full name: 
Faulting package-relative application ID: 

At this point I'm at a loss for how to resolve this. I don't know how long this has been an issue, as I only recently tried to use SupportAssist after several months of not using it.

1 Rookie

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26 Posts

May 24th, 2024 08:35

FWIW, I have an Alienware M17 R4 running Windows 11, with all Windows Updates current.

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October 21st, 2024 14:22

SA doesn't work for me since 2019.

Dell doesn't care.

You wont be getting any other replies ether.

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