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November 25th, 2023 15:10

Dell Driver Download Page Support Assist must be installed in order to access?

Dear Dell, 

I would like to check is there any change in policy that Dell drivers download. 
In the past I can download drivers from the Driver download page but now it seems. 
The PC must have Dell supportassist than I would be able to download driver. 
What if I want to download drivers for another PC or a new PC. 
How can I download drivers on a non-Dell PC? 

5 Practitioner

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249 Posts

November 25th, 2023 17:57

There is a bug in the Support Driver Download page.  You do not have to install SupportAssist, just pretend that you are going to and then cancel before it downloads.  When you do that, the listing of drivers will appear.  This is just a workaround until the bug is fixed.

There have been reports that the workaround does not work if you are using the latest version of Firefox.  I use Chrome, and it has been working just fine.  I won't have SupportAssist on my PCs, or Dell Update Driver either.  In my personal experience, they cause more problems than they allegedly solve.

Good luck, and have a great day.

Regards,

Phil

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