4 Posts
0
1860
Another SupportAssist installation failed.
I have an ALIENWARE AURORA R11 desktop and I had a problem updating Support Assist so I followed other posts about uninstalling it and reinstalling, but now every time I attempt to reinstall it gives a failed to install message. I have followed every suggested solution on numerous forums. None have been successful.
Dell-Brad L
Community Manager
Community Manager
•
2.4K Posts
0
July 8th, 2022 21:00
Status update, Dell-Cares resolved this by using a remote session with the original poster. Please use Get Help Now if you're having trouble with SupportAssist.
Scott_Pa
4 Posts
0
July 9th, 2022 09:00
The Tech has repaired this issue. Thanks for your replies. This can be marked as resolved.
mark167
6 Posts
0
July 4th, 2022 06:00
Same issue here - SupportAssist wouldn't start after Windows Update updated the BIOS on my XPS 9510, and so I uninstalled SupportAssist but can't install it again.
lmacri
3 Apprentice
3 Apprentice
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1.2K Posts
1
July 9th, 2022 05:00
Hi Scott_Pa:
Do you know what DELL-Cares did during your remote access session that allowed them to reinstall SupportAssist on your Alienware Aurora R11, and do you currently have the latest SupportAssist v3.11.4.29?
Pflyckt
2 Posts
1
July 10th, 2022 05:00
So how do I get Dell support to give me a treatment that actually solves my issue. I was told I had to reinstall Windows entirely. That is not an acceptable solution!!!
Madness801
2 Posts
0
July 10th, 2022 06:00
I was checking the scheduled tasks on my Inspiron and saw that the Dell Supportassist Autoupdate task was failing. I tried to update SA but it said that I had the current version. I uninstalled SA and tried to reinstall. It failed which brought me here. I then found the below event in my application event log. I installed the .NET Desktop Runtime. Got SA installed after that.
Check your application and system eventlogs to see if have the same error before you run any installs.
Log Name: Application
Source: .NET Runtime
Date: 7/9/2022 10:11:47 PM
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
Description: A .NET application failed.
Application: Dell.TechHub.exe
Path: C:\Program Files\Dell\TechHub\Dell.TechHub.exe
Message: It was not possible to find any compatible framework version
The framework 'Microsoft.NETCore.App', version '5.0.0' (x64) was not found.
- The following frameworks were found:
6.0.4 at [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
You can resolve the problem by installing the specified framework and/or SDK.
The specified framework can be found at:
- https://aka.ms/dotnet-core-applaunch?framework=Microsoft.NETCore.App&framework_version=5.0.0&arch=x64&rid=win10-x64
winlyn
1 Message
0
December 19th, 2022 08:00
So if your system is out of warranty, but upgraded to Win10, you are SOL? You won't post what you did to fix it? Great Job Dell...........................