Start a Conversation

Unsolved

CT

1 Rookie

 • 

1 Message

23

April 18th, 2024 01:17

Remove DVD from XPS 2720 when keyboard button and display buttons do not work

XPS One 2720

XPS One 2720

Yes, I know the XPS One 2720 is beyond end of life...but it works wonderfully and remains a great back up desktop.  Except...I inserted a DVD, it plays but now the disk will not eject.  I used file manager, the keyboard button and the illuminated button on the display.  None worked.  There is no eject hole on the device that I can find.

I reached out to Dell support, and the advice was to buy a new computer.  Thanks, but I already did that.  This XPS is perfect for me to use as a back up for processing images and videos, or do I hoped.

Hoping somewhere out there some has had success in manually ejecting a DVD.  If not, I'll have to revert to brute force...but I'm neophyte techie so I may do more harm than good.  Or, I'll have to drop $100 to have a professional tech open it up.  The disk that is stuck is contains historic family info that I can not lose!

Hope help is out there somewhere!

Chris 

<Private data removed from public view. DELL-Admin>

8 Wizard

 • 

6.6K Posts

April 19th, 2024 22:29

If that is a slot drive, you may have to remove it from the system and then open it up to retrieve the disc.  It's time consuming but not that hard.

No Events found!

Top