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May 3rd, 2017 23:00

Inspiron 17-7779 does not support PCIe SSD's, only SATA SSD's

Please answer this question for me. Why in the world is the open M.2 slot in the 17-7779 specifically designed to take an ‘M’ keyed 2280 SSD when it doesn’t support PCIe and NVMe which are the only ‘M’ keyed 2280 SSD’s on the market? From what I can see, an M.2 SATA SSD the dual ‘B’ & ‘M’ edge connectors will work, simply because it is SATA based. What is driving me insane is the fact that the physical M.2 slot in the 17-7779 is specifically designed for ‘M’ keyed devices, not ‘B’ keyed devices. It makes sense that a dual keyed device will work, but only PCIe devices utilize ‘M’ keying alone, but the 17-7779 (even though it seems to be physically designed to) doesn’t support PCIe, why?

Image result for m and b key

Some background: after much frustration, research, and testing, I have conclusively determined (confirmed by Dell Tech Support) that the 17-7779 does NOT support PCIe SSD's in its open M.2 SSD slot. While this is technically (no pun intended) described in the specifications manual, it is not very clear and has left a lot of 17-7779 owners with useless PCIe SSD’s in their hands. In the specifications manual, it lists SATA as the interface but, very ambiguously lists only the generic term M.2 as an option for SSD. With most forums saying PCIe and NVMe are backwards compatible, many people, like myself, have been left up the creek without a paddle.

From what I can tell, the specifications manual is definitely NOT enough information for a user to make an informed decision on purchasing an SSD for their 17-7779.

All of this leads me back to the design of the M.2 slot in the 17-7779. It seems to be physically designed to support PCIe lanes (in the form of ‘M’ keying), yet it doesn’t logically support it and the motherboard is unable to communicate via NVMe, even though NVMe is supposed to be backwards compatible. This is nuts! Someone please help answer this question, and also get Dell to create a workaround for this, even if it means replacing the entire motherboard.

If I am being confusing with all of this, perhaps this will help: find me an M.2 2280 SSD that uses the SATA interface and has the ‘M’ edge connector ONLY. Not ‘B’ keyed or dual ‘B’ & ‘M’ keyed, only ‘M’ key. Remember, M.2 2280 SATA with the ‘M’ edge connector only. I feel like this search alone gives perspective on my question. Thanks for any help you all can provide!

9 Legend

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87.5K Posts

May 4th, 2017 14:00

There are very few B-keyed SSDs at all.  Most are either M (PCIe/NVMe) or B+M (SATA.  This is because many desktop mainobards support BOTH SATA and PCIe/NVME.

With notebooks, it's usually either-or because of the more demanding electrical requirements inside a notebook system.  Systems are either SATA or PCIe/NVMe -- not both.  

NVMe are usually the high-performance gaming/workstation class systems;  SATA is more common on lower end multimedia or compromise gaming-multimedia systems - like yours.

Once a notebook is designed, the ODM won't modify the mainboard design except to release a new model.  Translation:  your M.2 SATA system will remain M.2 SATA - you won't be running NVMe in it.

9 Legend

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87.5K Posts

May 4th, 2017 07:00

"In the specifications manual, it lists SATA as the interface but, very ambiguously lists only the generic term M.2 as an option for SSD. "

There's nothing ambiguous about that - M.2 is a hardware form factor that covers many types of cards and devices.  It specifies nothing about the electrical interface.

The specification "SATA" is clear - the model supports SATA 6G cards - not PCIe/NVMe.

3 Posts

May 4th, 2017 10:00

Thank you for answering the only portion of my post that wasn't a question.

3 Posts

May 9th, 2017 15:00

Even Dell technical support is unclear on whether or not the 17-7779 is PCIe compatible. At the beginning of all of this, they tried to sell me "...a Dell - solid state drive - 512 GB - PCI Express (NVMe) for $539.99." That is directly from the chat I had with them. That is after I provided my service tag and asked for compatible SSDs. It took a service request  that made it to their L3 team before it was authoritatively answered that the 17-7779 was not PCIe compatible.

Even the BIOS gives indication that is supports PCIe SSDs! When you use the BIOS defaults option, before you exit the Boot Sequence screen says it will look specifically for PCIe SSDs!

I understand what the specifications manual says. Hindsight is 20/20. The fact is that Dell is oblivious about their own machines, is unclear in their instructions, and shouldn't be muddying the water by trying to sell me products that won't even work in my machine.

1 Rookie

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2 Posts

October 21st, 2023 00:19

@ejn63​< just replying to this Old Post because this is wrong he doesn't know what he's talking about the 7779 and even the newer 7773 still only took sata. I see that he's corrected himself and is acting like he knows everything here again...

So that's why it's not being seen I just did that to one of my old inspirons 7000 series I have three of them the different homes for my sheet reading on the piano

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