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How to clone Dell SupportAssist OS Recovery to a larger SSD
I'm trying to migrate from a small M2 NVME SSD to a larger and faster one.
The new SSD is attached to the only M.2 NVME socket. The old SSD is attached to a M.2 to SATA adapter and in turn attached to another SATA to USB 3.0 adapter. I can boot from this old SSD before and after cloning and everything works just fine.
I used different disk cloning/imaging apps (True Image, Macrium Reflect, AOMEI Backupper, Paragon Backup & Recovery, Clonezilla) to clone the old SSD to the new one. I also use disk-cloning/disk-to-disk to clone the entire SSD. Preferably with sector-by-sector copy turned on.
Long story short, I tried different apps but Clonezilla is the only one that kinda works for me (used options -e2 -j2 -q1 -iefi to attempt to make an identical copy). I unplug the old SSD before restarting to prevent GUID conflict. Everything works including OS Recovery right after.
But after that, I need to extend the Windows partition (C:) on the new SSD to utilize the added space. Because the recovery partitions (recovery, Image and DELLSUPPORT) are next to the Windows partition, and the free space is at the end, I need to move these partitions to the end of the disk before extending.
After I move these partitions, OS Recovery stops working. When I select SupportAssist OS Recovery in F12 Boot Menu, a "blue screen of Dell" (because it bears the color of Dell) appears with nothing to show and PC will turn off after 30-60s. If I plug in the USB disk (old), OS Recovery will work again (boot from new SSD but judging from old SSD activity light, recovery must be using the old SSD again).
I don't know if the reason is due to changing partition byte offset, mismatching volume GUIDs in BCD after moving partitions or something else.
I spent hours on this with no results and I would greatly appreciate any help.
trananhtuan
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September 3rd, 2019 03:00
OK. I figured it out. It was complicated.
NOTE: This procedure also allows you to move recovery partitions to a different disk, free up precious space on SSD. If this is what you choose to do, clone 2 recovery partitions (named Image and DELLSUPPORT to the HDD) while keeping the remaining recovery partition in place. The rest of the procedure should be the same. Keep in mind I have not tested this scenario.
The procedure described here is for UEFI boot with GPT disk.
There is a small recovery partition (no name, 839MB for me) next to the Windows partition (C:). Dell OS Recovery relies on this partition. You need to edit a file on it \Recovery\Logs\Reload.xml.
Before you proceed, I recommend to backup all recovery partitions using a imaging program such as Clonezilla.
Step 1: Mount recovery partition:
run diskpart.
list disk
select disk X [select the OS disk in question]
uniqueid disk [note down/copy the GUID of the disk, you will need it]
list partition [note down the partition offsets, you might need it later]
list volume
select volume Y [select the recovery volume as stated above]
assign letter=W [choose a drive letter to assign this partition to]
exit
Step 2: Obtain the disk GUID
From the command prompt, run the following command:
wmic partition get BlockSize, StartingOffset, Name, Index
Looking at the offset you can see the recovery partition we are looking for is 495540219904 because it's next to the biggest Windows partition (biggest gap between partitions). If you have trouble figuring out which partition, calculate the offset against the rounded value you noted down in diskpart ealier (offset / 1024 = KB, offset / 1024^2 = MB, offset / 1024^3 = GB...).
Note down/copy the offset value.
WARNING: Mounting recovery reveals it's mostly free, which is suspicious. Some BCD elements points to non-existent files on this partition (for instance in Device object 'Windows Recovery', element named SdiPath value is '\Recovery\WindowsRE\boot.sdi'). It could be an image partition, in which case, editing a file with a text editor could corrupt some parts of it. To prevent this, an disk/sector editor might be needed, like Sector Edit function from BootIce. Unfortunately, Sector Edit is very basic and it doesn't allow us to find strings so using it for our purpose is tricky. A better program is Runtime's DiskExplorer for NTFS (license needed). Currently, I have no problem with notepad++. I will update this answer again if needed.
Step 3: Edit \Recovery\Logs\Reload.xml
Once you mounted the recovery partition and obtained disk GUID and partition offset, edit the file W:\Recovery\Logs\Reload.xml. If this file doesn't exist, you got wrong recovery partition., replace the attribute "offset" and "guid" with values you obtained. It's best to convert guid to lowercase as I don't know if it's case sensitive or not. Save the file when you are done.
You can do this inside Windows, but you need to enter the full command into the command prompt [running as admin], for ex:
C:\Program Files (x86)\Notepad++\notepad++.exe W:\Recovery\Logs\Reload.xml
It is a bit easier if you use Hiren's Boot PE as it contains everything you need. I don't recommend to use notepad.exe, use notepad++ instead. Hiren's Boot PE will not detect your M.2 NVME SSD in RAID SATA mode, so go to BIOS and set SATA mode to AHCI temporarily as necessary.
In tag
Step 4:
Unmount the recovery drive, run:
C:\> diskpart
select disk X [select the previously selected disk]
list volume
select volume Y [select the recovery volume]
remove letter=W
exit
Go to BIOS and set SATA mode to RAID again if you set it to AHCI before.
Reboot, press F12 and test SupportAssist OS Recovery. It should now works but if it's still not, double check the offset and guid value again.
EXTRA STEPS
OK, in some cases, you might need to correct the BCD in order to boot or/and using OS recovery. This is due to changing of disk or partition GUID during disk cloning/partitioning process, which causes invalid BCD records.
Don't panic. It can be fixed.
The tool we need is BootIce.
If you can't boot into Windows, use Hiren's Boot PE as it contains everything you need.
Step 5: Mount EFI partition:
run diskpart.
list disk
select disk X [select the OS disk in question]
list volume
select volume Z [select the FAT32 volume named ESP]
assign letter=W [choose a drive letter to assign this partition to]
exit
Step 6:
if you use Hiren's Boot PE:
run BootIce [in Utilities\BCD-MBR tools]
select BCD tab, in the BCD file section, make sure 'BCD of current system' is selected.
if you can boot into Windows, just download and run BootIce
select BCD tab, in the BCD file section, make sure 'Other BCD file' is selected.
click '...' button and select file W:\EFI\Microsoft\Boot\BCD
click 'Professional mode'
go through each entry on the left pane to find any element with value UnknownDevice (usually elements named: *Device), if there is a path associated, use this path to look up the correct volume
if no path is given on *Device, look for the element named *Path or SystemRoot next after it , note down the value
click on this UnknownDevice element to edit it using following rules:
- if the value/path contains '\windows', set it to Windows partition (C:)
- if the value/path contains '\sources', set it to DELLSUPPORT partition
- if the value/path contains '\EFI', set it to ESP partition
- if the value/path contains '\Recovery', set it to Recovery partition
Use the same procedures to edit file W:\EFI\dell\SOS\BCD
If you have done everything correctly, SupportAssist OS Recovery should now work.
RapidTech
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November 16th, 2019 23:00
Your instructions helped me tremendously in getting this going on my Dell XPS 8930 computer in which I moved the OS from a HDD to an smaller SSD. I also had to apply the extra steps you mentioned to fix the BCD. Only difference, was that my xml file containing the was located at \Recovery\WindowsRE\ReAgent.xml. Thanks again!
bkuhl824
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May 6th, 2020 08:00
Thank you so much for the solution! I'm a newbie, so please bear with me for a moment. I'm a little puzzled though about when you're booting into the recovery partition and EFI partition in relation to when you expand your new drive's OS partition/moving the recovery partitions to the end of the new drive. Are you booting into each of these partitions after you've expanded your new drive's OS partition or before?
bkuhl824
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May 6th, 2020 09:00
Nevermind. I think I'm figuring it out. Thanks anyways.
Video Joe
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December 15th, 2023 18:28
Disk Cloning is supported as builtin feature of SupportAssist OS Recovery now.
Why not use it instead?
Here is how you can boot into SupportAssist OS Recovery.
1) Press F12 during bootup
2) Select "SupportAssist OS Recovery". Please wait until it boots into the dashboard
3) Navigate to Disk cloning app and follow the instructions of the app.
It is simple and straightforward.
hulabear
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September 12th, 2024 02:08
I used SupportAssist OS Recovery to clone the hard drive on my new Inspiron All-in-One 24 5430 desktop computer to a USB thumb drive; if my system software becomes corrupted by malware or a hacker, can the clone be used to restore the primary hard drive to its good state? Right now my computer has Windows 11 with all updates, McAfee antivirus, and some third party software which I have installed; no personal files yet on this device. Thanks!
deladatu
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December 1st, 2024 21:17
@Video Joe I've tried Dell's recommended SupportAssist OS Recovery tool for cloning my Windows 11 install to another drive several times and ways... all I get is "Unexpected Error" after 20-50 minutes of it copying. I have no idea what the problem is or what to do, all I can tell is that the tool changes the drive from GPT to MBR even though the source drive is GPT. There's zero reason for Dell to do this. Modern drives use GPT, there's no reason to regress to MBR. All I need to do is upgrade storage, and Dell is proving impossible to work with on this so far. I'm about ready to chuck Dell or Windows. Things have gotten way more difficult than they ever needed to be.
(edited)