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4 Posts
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38114
December 25th, 2008 15:00
DVD not working properly... nothing but multi-colored static
A few weeks ago, I watched a movie on my DVD drive on my XPS 410 (Vista) and everything was fine. A few days ago, I tried the same movie and all I get now is a multi-colored static picture... multi-colored dots all over the screen. I have tried several other DVDs with the same result. I do not even know where to begin to check for the problem. Is it a hardware or software problem? Does anyone out there know what the problem could be or where do I start looking for a solution?
Below is a screen shot of my computer when a movie is trying to play. The audio is fine.
Thanks for the help.
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Roger1955
561 Posts
0
December 25th, 2008 22:00
Hi,
Did you try both Media Center and Windows Media Player? Same results? I'd first do a system restore back to a time before this problem. If unsucessful I'd run the Dell dignostic and check the drive out. Have you check Device Manager?
Roger1955
akohl
3 Posts
0
December 25th, 2008 22:00
I am having a similar problem on my studio excpt I get a green screen and then an Error = 0100 tells me to reboot whcih I do and no change. It worked fine a few days ago and I don't think I changes anything but I will try the restore and se what happens.
commadore64
4 Posts
0
December 26th, 2008 15:00
OK, the multi-colored static occurs on both Media Center and Windows Media Player. I ran a Dell dignostic on the DVD drive and everything is OK. No problems shown in the device manager. I reinstalled the DVD driver and the video driver and that did not help.
Should I next start removing Windows updates? If so, is there a particular one I need to look for? (There's a lot of them.) Is that the same as a system restore? If not, can someone point me down the correct path to a system restore?
commadore64
4 Posts
0
December 26th, 2008 18:00
Another update. I figured out how to do a system restore and when back as far as it would let me (12/19/08). Still no luck. How 'bout that uninstalling Windows updates thing? Does anyone think that might work?
commadore64
4 Posts
0
December 27th, 2008 16:00
Please help guys! Anyone out there think uninstalling some Windows updates will solve my problem? I really don't want to call Dell for $49.00 and ask them.