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July 12th, 2024 01:39

Dell EMC Enterprise Storage Analytics for vRealize Operations 7.2.0.2439 not collecting data from Powerflex Manager

Hi there,

I am trying to use Dell EMC Enterprise Storage Analytics for vRealize Operations 7.2 to collect information from our Powerflex Manager. The test connection was successful but the adapter is not collecting any information from it. The error message from collector log is:

 

2024-07-09T05:20:59,278+0000 ERROR [Collector worker thread 11]  com.integrien.alive.collector.CollectorWorkItem3.run - Exception in WorkItem.run(). 
java.lang.ClassCastException: class com.emc.vcops.EmcAdapter cannot be cast to class com.integrien.alive.common.adapter3.AdapterBase (com.emc.vcops.EmcAdapter is in unnamed module of loader com.integrien.alive.common.adapters.AdapterLoader$JarLoader @4658567a; com.integrien.alive.common.adapter3.AdapterBase is in unnamed module of loader 'app')
 at com.integrien.alive.collector.CollectorWorkItem3.run(CollectorWorkItem3.java:58) ~[vcops-collector-1.0-SNAPSHOT.jar:?]
 at com.integrien.alive.common.util.ThreadPool$WorkerItem.run(ThreadPool.java:275) ~[vrops-adapters-sdk.jar:?]
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) ~[?:?]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) ~[?:?]
 at java.lang.Thread.run(Unknown Source) ~[?:?]

VMware Aria Operations version is 8.17.1 (23642243)

Powerflex Manager version 4.5

I would appreciate any help to troubleshoot this issue.

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