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Requesting Assistance with pre-IPM EX-Healthcheck
Hi everyone! I'm working an IPM project with a customer who is currently in Co-existence. I have run the IPM prep scripts and am seeking assistance with the following issues:
From the Volume-Issues file, I have some "Volumes on Drive with Zero/NULL Message Count"
From the Database-Issues file, I have some tables that need reorg or rebuild:
---------------------------------------------------------------------------
SQL Table Index Status: (State, TableName, IndexName, PercentFragment):
---------------------------------------------------------------------------
NEEDS REORG , EmailAddress, PK_EmailAddress, 7.42692860565405
NEEDS REBUILD, Message, PK_Message, 99.1703799249531
NEEDS REBUILD, Route, PK_Route, 98.9208633093525
NEEDS REBUILD, VolumeMessage, PK_VolumeMessage, 99.1486165018154
NEEDS REBUILD, Volume, PK_Volume, 33.3333333333333
Any assistance with either of these issues would be much appreciated!
I can be reached at derek.lewinson@emc.com (please cc to djl@icgcan.com).
Best regards,
Derek
RKatwal
600 Posts
0
May 9th, 2015 04:00
Hi Derek,
For issues identified by IPM prep scripts it is expected to engage EMC support to help with issues identified.
Please engage EMC tech support.
Sent from Samsung Mobile
djl4468
9 Posts
0
May 9th, 2015 04:00
Is that still even possible? I raised a ticket this week just to try and
get the last version of the software...support didn't even know about the
product!!!
I had to get it from elsewhere!
On May 9, 2015 7:35 AM, "Rajan Katwal"
djl4468
9 Posts
0
May 9th, 2015 09:00
Unfortunately sir, you are misunderstanding my request. I am a PS partner
and I have the latest Sourceone and IPM software. I was talking about
getting the last version of EmailXtender and assistance with EmailXtender
health check issues. I thought I would get some quick help in
here...hmmm...
On May 9, 2015 12:05 PM, "Rajan Katwal"
RKatwal
600 Posts
0
May 9th, 2015 09:00
Ipm software is not available through support. They would not be able to issue you IPM.
Qualified PS resources and partners knows where to get it from.
Sent from Samsung Mobile
Gary_Reardon
272 Posts
0
May 9th, 2015 11:00
What version on SQL?
djl4468
9 Posts
0
May 9th, 2015 11:00
Microsoft SQL Server 2005 - 9.00.3042.00 (Intel X86)
On May 9, 2015 2:45 PM, "Gary Reardon"
Gary_Reardon
272 Posts
0
May 9th, 2015 14:00
I handle them myself but message issue is a little beyond this forum to explain if you haven’t done it.
You have to find them, export the meta data, delete them and then remove the metadata from the db.
I recommend an EMC SR to help you with that one.
Gary_Reardon
272 Posts
0
May 9th, 2015 14:00
For the SQL Indexes use the following queries
USE EMAILXTENDER
GO
ALTER INDEX ALL ON Emailaddress
REORGANIZE ;
GO
ALTER INDEX ALL ON Message
REBUILD ;
GO
ALTER INDEX ALL ON Route
REBUILD ;
GO
ALTER INDEX ALL ON Volumemessage
REBUILD ;
GO
ALTER INDEX ALL ON Volume
REBUILD ;
GO