A case opened with EMC revealed that If I have more than one collection rule that overlaps on the same item, this will cause problems.
For example, A Domain collection rule and a specific email address collection rule that both try to collect the same domain suffix will cause the Address Rule service to die in a horrible crash. EX stops pulling in mail from the connection mailboxes when this crash happens.
The case is still open, because they are investigating it still.
In my opinion, I do not think that this situation should crash EmailXtender. Rather, there should be one of two things that would happen:
1.The email message would flow through Email Xtender Vaults and cabinets and on every rule that it matches it would be processed with no errors. This would be more acceptable and in line with the idea that messages are duplicated when there are two cabinets or folders, with no rules. It is easiest to remember and understand.
OR
2.The email message would flow through Email Xtender Vaults and cabinets and when the FIRST rule that matches the message is found, the email is processed and it does not continue to other Rules.
Wisers
2 Intern
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138 Posts
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December 23rd, 2009 07:00
A case opened with EMC revealed that If I have more than one collection rule that overlaps on the same item, this will cause problems.
For example, A Domain collection rule and a specific email address collection rule that both try to collect the same domain suffix will cause the Address Rule service to die in a horrible crash. EX stops pulling in mail from the connection mailboxes when this crash happens.
The case is still open, because they are investigating it still.
In my opinion, I do not think that this situation should crash EmailXtender. Rather, there should be one of two things that would happen:
1. The email message would flow through Email Xtender Vaults and cabinets and on every rule that it matches it would be processed with no errors. This would be more acceptable and in line with the idea that messages are duplicated when there are two cabinets or folders, with no rules. It is easiest to remember and understand.
OR
2. The email message would flow through Email Xtender Vaults and cabinets and when the FIRST rule that matches the message is found, the email is processed and it does not continue to other Rules.