Can not open shortcut attachments

Question

Hi We have an Outlook 2000 Exchange server with Emailxtender 4.7 and loaded the xtender client we are able to archive a user and shortcut their mail - all is fine with users able to read their mail BUT are not able to view the attachments - the message reads

This message is archived and shortcutted and cannot currently be retrieved.- (Short cuts are not available when Outlook is off -line
If using Cache mode try resynchronising)

This is also a problem when an attachment is a txt file which rules out getting stopped by our virus email checker tried cache and non cache mode
Any help Please

NEWT4 · Answer

Sorry after checking again I find that all parts of the the messages cannot be read after they are shortcutted.

Kenta · Answer

Have you run the Exchange portion of the install? Your Exchange server needs something installed in order to provide shortcut support. Follow the instructions in the Install guide for this part if you have not done so already.

Additionally if shortcuts are working on other clients, try disabling Cached Exchange mode in the mapi profile on that client and see if that makes a difference. If the client is only failing w/Cached mode enabled that might be an interesting clue.

NEWT4 · Answer

Thank you KentaStarted work with EMC support - might have narrowed the problem down to when you do a Emailxtender search on the Outlook client and select the discover extender server - it fails - this even when you are able to ping the server and add the FQ name of the xtender server.In the OTG EVENT log it tells MAPI Authentication failed

fschlupp · Answer

Do you have a connection mailbox configured in the EX Admin? If so can you open this mailbox from the EX server using Outlook?

dbukvic · Answer

Have you configured the Component Services?

Dhanesh1 · Answer

Has anyone come up with a solution or things to try. I have the same problem, this happens only on some messages with attachments and not all. I am them assuming my installation must be correct.

I can open some attachments on my PC but not all and i am not running in cache mode???

fschlupp · Answer

Does it work from the EmailXtender server? Are there any log messages in the OTG event log?

A common piece that get's overlooked is the COM Add-In that must be installed on the Outlook client. You can also install the EX Search Plugin. In earlier versions of EX there was no requirement for client software to resolve the shortcuts.

NEWT4 · Answer

Re installed ISS solved the problem

SourceOne

Can not open shortcut attachments

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