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July 29th, 2017 04:00

Does ESRS Server needs SMTP Server for mail to "emailalert@emc.com"

Hi,

We have upgraded the FLARE OE for VNX5100 lately.  We are using Distributed Monitoring (Instead of ESRS).

However, there is problem when Email is delivered to emailalert@emc.com’.  According to EMC, it is a problem of MS Exchange Server (Office 365).


We just wonder whether we can use Centralized Monitoring with ESRS.  According to some fellows, ESRS Server can handle mail to emailalert@emc.com’ without using on premise SMTP Server.  Is my understanding correct ?


If yes, we may reconfigure our ESRS Server.


Thanks

33 Posts

July 30th, 2017 23:00

ESRSv3 is the recommended option for remote support. It will forward call homes received from devices using the HTTP communication from the ESRSv3 server to the EMC infrastructure

For more information see Customer Service - Online Support Tools and Resources - EMC   

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