Windows Server 2016 with multiple NICS return wrong IP to Support Assist server.

Question

I have configured a SCOM Adapter and synced Dell Servers to Support Assist. It works but I have a Hyper-V Failovercluster with multiple NIC's and when Support Assist try to communicate with each Hyper-V host each Host replies with a wrong IP from one of the other NIC's, an IP address Support Assist not is able to communicate with. How do I configure Support Assist or the WIndows Server OS so the Server replies with the IP which Support Assist started the communication with. I have tried to change metric on the management NIC and I have tried to configure 'skipasssource' option on the NIC which is not allowed to return a reply to Support Assist. That didn't work. Another problem is that some of the Servers with multiple NIC's is now stuck in 'revalidating device' RegardsMorten

dave_lal · Answer

Hi Morten, The suggested approach would be to discover the Public IPs from each node of the cluster.   SupportAssist does not support cluster IPs at this time. Thank You.

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