Zenturaas,

You would need to create a business account, which would be based on the version you have. If virtual you would want to follow these steps here, if you're using the applicance version it would be found here. 

Let me know if this helps.

Hi Chris,

Thank you for your reply.

I created a new account as the article described, but had no luck getting any further.

I used the following link, since im using the Application Edition.

Business account for Secure Connect Gateway - Application Edition

At the end of step 3, it says: A verification email is sent to your email address.

I never had a verification email send to me, and therefore can't verify my email as described in step 4.

If i skip to step 5, none of the options in step 5 are available/displayed.

• If you have verified your email address, you are prompted to select your relationship with Dell Technologies.
• If you have not verified your email address, a one-time password is sent to your email address and you are prompted to verify your account.

Hello zenturaas,

I am sorry you faced with this issue. Did you previously registered on Dell part of the support site (when you open  https://dell.to/3rewZTQ you are already logged)? If yes, could you please check follow steps:

- Log out from support site

- Clear your cache and browser history.

- Open https://dell.to/3rewZTQ and not to log in again.

- Scroll down, click on "MyService360"

- It should ask you to login, enter your email address and password.

- Complete the registration process.

Please let us know, if you have any questions.

Hi Maria,

Unfortunatly the steps did not solve the issue.

If i log out of the support page, clear browser cache and history, access the link given, click MYService365, log back in - i am simpy logged back in.

My account has a yellow/orange checkmark, which from my understanding, means that im not currently logged in to an Enterprise Business account.

Zenturaas,

Just to confirm, when you are on the page here, are you following the steps to Create or Upgrade to the Business account? The reason I am asking is that you already have a https://dell.to/3GsAOeH account, which would mean you need to upgrade to business, not create a new. 

Let me know.

Hi Chris,

Neither creating a new account or following the steps to upgrade, resulted in me getting any further.

If i follow the step to upgrade:

1. Sign in to https://www.dell.com/SCG-App.

   • If you have verified your email address, you are prompted to select your relationship with Dell Technologies.
   • If you have not verified your email address, a one-time password is sent to your email address and you are prompted to verify your account.

After logging in, the page below is presented to me. None of the options above is presented.

If i simply click the Generate Access Key link, i'm presented with the message below.

None of the options in Administrative Support link, has anything to do with account issue.

Furthermore if i go to the Product Support page (https://www.dell.com/support/home/en-us/?app=products)

And click MyService360 link, i will get an error page :

403 Forbidden

Forbidden

You don't have permission to access this resource.

I was able to locate this.

EMC want to make sure that this link is shared with people who are trying to register for a Business Account: https://www.dell.com/support/preferences/userregistration

If you encounter any issues during this registration process, please contact support@emc.com

So try that link, and then if that also fails then I would reach out to them, as that that email goes to the e-services team that manages the accounts.

Let me know how it goes.

I had the same problem for 4 account.. the registration process has serious problem. To solve it I had to contact dell by email. in one case the resolution takes 1 month.. it's unbeliveable.. 

Curious if anyone has had luck getting an Access Key and PIN?  Here it is July and I am having this issue with the same suggested fix, create a new account.  I'm not willing to do that at the moment and feel like there should be a resolution to this other than me creating x number of accounts before it finally works.  My current "Business" account works for everything else, why not this!?