This gateway does not support automatic SNMP configuration for this device type

Question

We've added an PowerVault ME4012 to the SCG and it is giving a blue 'infomational' icon at monitoring with the message 'This gateway does not support automatic SNMP configuration for this device type, we can support monitoring if it's manually configured on the device. Refer to section 17 'Configuring SNMP settings' of the secure connect gateway user guide for instructions on updating your config.'. The Help section isn't much of a help in this, but on the ME4012 we've configured the SCG as SNMP Trap server. The test is successful and we see this in the application log on the SCG.But still the message is there, so not sure if monitoring capability is working correct now. We should expect a green checkmark if it's really working correctly.Are we missing something?

DELL-Charles R · Accepted Answer

Hello A.T_

I spoke with an engineer on the issue. By default SCG likes to configure SNMP for you but for non-servers the commands it uses don't work, so it tells you make sure SNMP is configured if you want cases to get made.

It is informational with no way to suppress. It's been asked about a few times and they are working on fixing it in a future release.

I do not have any information when that would be. I would check it on the next release.

DELL-Charles R · Answer

Hello A.T_

Have you confirmed your SNMP settings?

Dell EMC PowerVault ME4 Series Storage System Administrator’s Guide

SNMP reference

https://dell.to/33uiLqk

Do you have SCG Application or Appliance and what version of SCG?

SCG Appliance edition - Supported ME Series devices ME4012. Are you at the correct firmware version?

https://dell.to/3tGVD2t

As it indicates informational I'm not sure there is more to do but we can investigate.

A.T_ · Answer

Hello Charles R,

Yes, we've configured SNMP setting. As I already said in my original post "we've configured the SCG as SNMP Trap server. The test is successful and we see this in the application log on the SCG."

We have the SCG Appliance Edition. The firmware of the ME4012 is GT280R006-02.

DELL-Joey C · Answer

Hi @A.T_,   Can I check with you when you added/discover ME4012, did you add it as Device type: Data storage or as a SNMP device?

DELL-Marco B · Answer

Hello,

I see that you wrote this post:

https://dell.to/3FQrSym

It is the same issue?

If test is successful i think that this error is just a cosmetic error and it will be solved on the next releases. I suggest you to double check with our technical support in case.

Thanks

Marco

A.T_ · Answer

Hello Joey, We've selected 'Data storage' as device type and 'PowerVault' as storage type.

A.T_ · Answer

Yes, that is the same problem. The initial problem was resolved and I posted this problem after that. But because there was no response for two months, I decided to create a new post to get in to the attention.

A.T_ · Answer

Hello Charles, Thank you for that information. Good to know that monitoring is working. We'll keep an eye on it in the upcoming release(s).

ABannister · Answer

Same issue on Dell Switches no SNMP monitoring.

Secure Connect Gateway

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