Hi craigohare!

This sounds weird - what I could do is, checking the applications debug log in order to see if there is something going on on the SupportAssist.

Please follow the instructions below and upload the log file using https://upload.dell.com. As Dell Contact you put in my email address with the following format name.surname@dell.com check my signature for the full name

Instructions on collecting debug logs:

Go to Windows: 

C:\Program Files\Dell\SupportAssist\config

Linux: 

/opt/dell/supportassist/config

Make a copy of log4j2.xml as backup, so you preserve the original, such as log4j2_info_mode.xml
Edit the original file by searching for line

Change the value info in this line to debug (see the specific entries below)
Restart the Dell EMC SupportAssist Enterprise service in services.msc console

This section needs to have INFO changed to DEBUG:

Should look like this:

Attention: Please change back when done debugging!

Application Logs
Log Location:
Windows: C:\Program Files\Dell\SupportAssist\logs
Linux:/opt/dell/supportassist/logs
Error File: application.log

Cheers
Stefan

Hi Stefan

thank you for your reply and i apologise for not getting back sooner.

i have looked at your actions and i am unable to find that first line in the XML the closest to it i can see is as follows