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Benefits of phone home/SCG
I'm trying to understand the primary benefits of connecting Dell EMC hardware to Dell EMC (either directly or via Secure Connect Gateway) for "phoning home".
Alerts can typically be set up via e-mail direct from the system to the customer, so duplicate alerts from Dell EMC aren't necessarily helpful. There are also things like CloudIQ which won't work without connectivity to Dell EMC, but for customers with only a couple of pieces of hardware, yet another source of monitoring/alerting may be more trouble than it's worth.
Dell-FH
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April 12th, 2023 04:00
SCG is a remote IT support and monitoring software that is delivered as an appliance and a stand-alone application. It provides a single solution for your entire Dell portfolio supporting servers, networking, data storage, data protection, hyper-converged, and converged solutions. In addition, this version provides:
• Insight into the most critical issues
• Accelerated issue resolution with remote access and secure, two-way communication between Dell Technologies and the customer’s environment
• Single installation and registration for the data center
• A continued focus on security with a new policy manager with advanced auditing and
control features, the best-in-class MQTT protocol and new development processes
• Improved performance and scalability with the gateway handling even more telemetry data
and actions across your Dell enterprise environment
• An enhanced web UI experience for our on-premise connectivity management dashboard.
SCG technology automatically detects issues, captures system state information and
initiates alerts and contact from Dell Technologies. You will eliminate time spent on collecting
system state information, case creation and engaging with Dell Technologies. You can also use
secure connect gateway to run automatic collections or on-demand collections, and to
automatically send system state information to us for proactive case creation. Depending on the
issue and your preferences, the gateway also can initiate remote resolution with remote access
and secure, two-way communication between you and Dell Technologies.
DELL-FH
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Dell Technologies | Enterprise Support Services
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DELL-Young E
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April 2nd, 2023 19:00
Hello thanks for choosing Dell. The query is more for the consultation, this is best addressed by Sales. Options are at the bottom of the following link:-
Secure Connect Gateway | Dell USA
Alternatively, if you are an existing ProSupport Plus customer, you can also speak to their Service Account Managers (SAM).
Thank you for your kind understanding.
DB_2022
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April 12th, 2023 14:00
Thanks.