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PERC H965i not seeing nvme drives
Hi All,
I was wondering if you could help. I have an R660 with a universal backplane and a h965i raid controller. I've installed 2x dell nvme drives and installed esxi on the boss disks. The nvme drives are not appearing to the controller and I was wondering why that would be ? I've enabled nvme in the bios and rebooted. I can also see that the disks are visible in esxi and for the s160 software controller.
DELL-Chris H
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January 4th, 2024 15:33
tjansen1556,
The issue you are seeing, with the drives visible to the software controller but not the hardware controller, is likely due to cabling. When you add a hardware controller the cabling to the backplane will change between the two, as well as varies if it is an H965i adapter or front perc. You can find the different variances here and let us know the most accurate one then we can see about locating the correct cable you will need.
Let me know if this helps.
jwuety
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May 10th, 2024 01:11
Pretty sure this happened to me as well. Ordered through account manager and engineer. Specified I needed nvme raid. Got a config with front perc 12 and 8 2.5inch bays. When I look at the diagram for my model it matches the non raid config.
Of course my account manager assured me it's configured correctly. Two hrs on phone with support and support came to the conclusion it's wired incorrectly. But only account manager can fix it.
Emailed her back and got an auto responder.
You guys need to train your engineers
Word to the wise Linux is easy to identify this issue: lspci
(edited)