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February 22nd, 2019 20:00

Alert "RAC0504 :There are no enclosure to be display on R820

Hello every one,

I have server R820 which used RAID controller H710P and local SSDs storage

When I checked in iDRAC, I seen  alert :

"RAC0504 There are no enclosures to be displayed. 1. Check if the host system is ON. 2. Check if the Storage Enclosure is ON. 3. Verify that the adapter cables are properly connected and there are no bent pins" ,

Right now, no service affect but I'm not sure what problem was.

Is there any one have idea about my problem

Thanks r820 alert.jpg

4 Operator

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2.9K Posts

February 25th, 2019 07:00

Hello,

I would start by restarting the iDRAC. There are a few ways to do this, but the web interface first page should have a reset button, and you can also restart it through an SSH session and issuing the command "racadm racreset -h." If you have physical access, holding down the i button on the server's front panel until the fans spin up will also do this. If it still doesn't pick it up, I would shut the server off, unplug it, hold the power button down for 30 seconds, then reseat the cables that connect to the backplane at all their connector points. 

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