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804
Dell Wireless Mouse-WM126 - Blue
I have been trying to order this since 2020 and still have not been able to get it to ship! It keeps getting cancelled and delayed! Is there anyone who knows what's going on with the factory, and if this thing is ever going to come through? Order Support is not helpful, I need to speak to someone about this.
DELL-Cares
Moderator
Moderator
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25.5K Posts
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March 25th, 2021 10:00
Hi,
I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the Order # and the registered owner's name via direct message? I'll have it checked right away.
-Susanna
DELL-Cares
Moderator
Moderator
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25.5K Posts
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March 29th, 2021 17:00
Hi,
I haven’t heard from you since our last conversation. As I do not have the order details to assist you further, I'll be closing the case for now.
If you still need our assistance, we are here for you our support team is available Monday to Friday.
-Susanna
SomeSodalite
2 Posts
0
April 1st, 2021 06:00
My apologies for the delay. When I checked the thread, it only had a survey message at the time, as the other messages did not show up until now.
I'll send you a direct message.