Unsolved
1 Rookie
•
6 Posts
0
494
Obtain Microsoft Office key
I purchased this computer in late 2019. I was forced to wipe and reload the entire system. I am trying to obtain my Microsoft Office product key that was purchased through dell when I purchased this computer. There has to be some way to access the information so that I may retrieve my product key.
ejn63
10 Elder
10 Elder
•
25.3K Posts
0
November 24th, 2023 22:02
If Office was activated through your Microsoft account, the key will be there. Otherwise, no - there's no way to retrieve the key unless you made a copy somewhere else (and you'll need to find it).
Hoover05
1 Rookie
1 Rookie
•
6 Posts
0
November 26th, 2023 15:34
@ejn63
I am not sure how Office was activated, either way it would have been a digital activation and not the old cards that came with your computer back in the day. There would be no copy to make. My frustration is in the fact that I purchased Office with my computer from Dell, and the activation key is not in my digital locker, which is what I thought the locker was for. Since I bought this computer almost 4 years ago, Dell says they have no invoice or even record a sale because it was so long ago? I find it ridiculous that they don't keep records longer than that. To me, I feel like retrieving something like this should be easier and not literally impossible. One thing is for sure. I won't make this mistake twice...
ejn63
10 Elder
10 Elder
•
25.3K Posts
0
November 26th, 2023 15:50
Log into your Microsoft account -- if Office was activated there, the information will be in your account settings.
Hoover05
1 Rookie
1 Rookie
•
6 Posts
0
November 26th, 2023 16:06
@ejn63
I did, and I spent over an hour talking with Microsoft's tech support and I logged into my account first thing. I do not understand how microsoft would know that I purchased a dell computer from dell with microsoft office and would attach it to my microsoft account? I am thinking that the computer came with it loaded on it, or automatically downloaded office when I first turned the computer on. I never registered the computer, and I am guessing that might be part of the problem. I have 3 office keys from computers before 2013 and every computer that I bought since then did not come with a physical key. At this point I am trying to just have a thread out there that might help someone else, if I figure it out, or at least they won't spend as much time trying to find the key as I have.
Hoover05
1 Rookie
1 Rookie
•
6 Posts
0
November 26th, 2023 16:10
I also purchased a computer 5 months ago from Dell and the microsoft office key is nowhere to be found for that computer either. Right now I am trying to find that key. It is not linked to my microsoft account or in my Dell digital locker.
Randy and Marie
1 Message
0
December 15th, 2023 00:09
We have a Dell XPS and we purchased Office 2021. we are unable to obtain an activation key.
We have talked to 4 Dell Support techs and they are sending us in circles.