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DDM crashes while playing Overwatch
Hello!
DDM sometimes crashes while i playing Overwatch.
When DDM crashes (the DDM.exe process terminates), the game is unplayable for a few seconds - unresponsive to the mouse and the keyboard.
In the Windows event viewer there are such entries:
plkov
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November 24th, 2024 08:56
DDM.exe has crashed again. It only happens when i'm playing Overwatch.
plkov
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December 8th, 2024 08:06
Again...
Win_DDM_v2.3.2.18.txt
alexandre.br
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December 10th, 2024 22:12
AW2724DM here and I've been facing the same issue when playing BF1.
Application: DDM.exe
CoreCLR Version: 8.0.1124.51707
.NET Version: 8.0.11
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException: Index was outside the bounds of the array.
at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)
at DDMExtension.Utility.KeyboardHook.A(Int32, Int32, IntPtr)
DDM.exe
2.3.2.18
66960000
KERNELBASE.dll
10.0.19041.5131
011921da
e0434352
000000000003b699
3ee0
01db4b1181afddac
C:\Program Files\Dell\Dell Display Manager 2\DDM.exe
C:\WINDOWS\System32\KERNELBASE.dll
981be399-5968-4458-8838-c3e0c383df92
plkov
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December 14th, 2024 20:48
The DDM has crashed again a few minutes ago. It ONLY happens when playing Overwatch. It's very annoying, because my ingame character is out of my control for a few seconds after DDM.exe crashes.
Some recent entries from the file ‘Win_DDM_v2.3.2.18.txt’. The DDM.exe program crashed at around 21:29:
12-14-2024 21:23:48.431 9332 OSDChange InvokeMethod(): VcpCode: 16, Val: 35, Max:100
12-14-2024 21:23:48.685 9332 OSDChange InvokeMethod(): VcpCode: 18, Val: 75, Max:100
12-14-2024 21:23:53.687 9332 MonitorCapabilities IsMonitorSupportOneOfGaming, AW2723DF=True
12-14-2024 21:23:53.688 9332 UpdateMonitorPresetMode
12-14-2024 21:23:53.842 9332 [changeStatus] Ready
12-14-2024 21:23:53.843 9332 [changeStatus]1. Alienware AW2521HFLA - Standard
2. Alienware AW2723DF - Game2
12-14-2024 21:23:54.100 9332 [checkDDCCIconnect] isCheckingConnect = true
12-14-2024 21:23:54.101 9332 [checkDDCCIconnect]
12-14-2024 21:23:54.101 9332 [checkDDCCIconnect] Do GetVCPwithHMonitor.
12-14-2024 21:23:54.255 9332 [checkDDCCIconnect] res:True
12-14-2024 21:23:54.255 9332 [checkDDCCIconnect] isCheckingConnect = false
12-14-2024 21:23:54.256 9332 [showReadyInfo2Notify]1. Alienware AW2521HFLA - Standard
2. Alienware AW2723DF - Game2
12-14-2024 21:23:54.258 9332 [changeStatus] Ready
12-14-2024 21:23:54.259 9332 [changeStatus]1. Alienware AW2521HFLA - Standard
2. Alienware AW2723DF - Game2
12-14-2024 21:23:56.441 9332 OSDChange InvokeMethod(): VcpCode: 16, Val: 45, Max:100
12-14-2024 21:23:56.695 9332 OSDChange InvokeMethod(): VcpCode: 18, Val: 75, Max:100
12-14-2024 21:29:35.466 9332 [Exception in LogUnhandledException] exception: System.NullReferenceException: Object reference not set to an instance of an object.
at DDMExtension.Utility.KeyboardHook.A(Int32, Int32, IntPtr)
12-14-2024 21:29:35.467 9332 [Exception in LogUnhandledException] message: Unhandled exception in DDM v2.3.2.18
Event viewer:
Application: DDM.exe
CoreCLR Version: 8.0.1124.51707
.NET Version: 8.0.11
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException: Object reference not set to an instance of an object.
at DDMExtension.Utility.KeyboardHook.A(Int32, Int32, IntPtr)
===========================
Log Name:Application
Source: Application Error
Date: 12/14/2024 9:29:35 PM
Event ID: 1000
Task Category: (100)
Level: Errors
Keywords: Classic
User: Not Applicable
Description:
Faulting Application Name: DDM.exe, Version: 2.3.2.18, Timestamp: 0x66960000
Faulting Module Name: unknown, Version: 0.0.0.0, Timestamp: 0x00000000
Exception Code: 0xc0000005
Fault Offset: 0x00007ffb394146e8
Faulting Process ID: 0x2474
Faulting application start time: 0x01db4d7806233860
Faulting application path: C:\Program Files\Dell\Dell Display Manager 2\DDM.exe
Faulting module path: unknown
Report ID: 447839dc-4b9a-4c2a-978d-3472b7803c8a
Faulting package full name:
Faulting package-relative application ID:
===========================
Log Name:Application
Source: Application Error
Date: 12/14/2024 9:29:38 PM
Event ID: 1000
Task Category: (100)
Level: Errors
Keywords: Classic
User: Not Applicable
Description:
Faulting Application Name: DDM.exe, Version: 2.3.2.18, Timestamp: 0x66960000
Faulting Module Name: KERNELBASE.dll, Version: 10.0.19041.5198, Timestamp: 0xd1eefc71
Exception Code: 0xc000041d
Fault Offset: 0x000000000003b699
Faulting process ID: 0x2474
Faulting application start time: 0x01db4d7806233860
Faulting application path: C:\Program Files\Dell\Dell Display Manager 2\DDM.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 64092ea0-d912-4842-b4ed-a175288ba64d
Faulting package full name:
Faulting package-relative application ID:
(edited)
alexandre.br
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December 14th, 2024 21:37
@plkov
Have you tried the previous version, 2.3.1.16? I've installed that version here and have had no crashes up to now.
Referring version 2.3.2.18, here the issue causes keyboard problems just before DDM crashes.
alexandre.br
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December 17th, 2024 21:13
Had crash again yesterday. Same errors showed by event viewer.
plkov
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December 21st, 2024 15:30
I tried version 2.3.1.16, but DDM crashed after an hour of playing Marvel Rivals. So i reinstalled the latest version, 2.3.1.18, and now it only crashes when playing Overwatch xd
(edited)