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print driver host for applications has stopped working 5100cn
I am not sure if my previous attempt to post this went through..
I recently upgraded to a SSD and did a fresh install of win 8.1 (The exact same thing I had on my old HDD) and now when I try to print from my Dell 5100cn I get the following error:
Print driver host for applications has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.3.9600.17480
Application Timestamp: 545871c1
Fault Module Name: dlpsc51r.dll
Fault Module Version: 0.3.1281.4200
Fault Module Timestamp: 4324d269
Exception Code: c0000005
Exception Offset: 000000000000cd87
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 1a72
Additional Information 2: 1a7236b9868d6b38d3fd37b43ff05b06
Additional Information 3: 269b
Additional Information 4: 269b7fc9d660b4191041ae78f0745b83
For the life of me I cant figure out what I am doing wrong.. The printer still works fine if I swap back to my old HDD so I know its something I am doing (or not doing).. I have been trying to figure this out all day and have installed multiple drivers in both normal and compatibility mode to no avail.
When I open up devices and printers on the old HDD the printer name reads "Dell Laser Printer 5100cn PCL6" but when I check devices and printers on my new SSD it reads "Dell Printer 5100cn PS".. So I know that I am not installing the same thing I did before and I cant figure out what I installed.. I am using a Toshiba Satillite P75-A7200 if that matters..
Please help
DELL-Infant R
331 Posts
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May 17th, 2015 09:00
Hi Roydub83,
Thank you for writing to the Dell Community Forum.
Please uninstall all printer driver on the system installed for Dell Laser Printer 5100cn and then install the driver on Windows 8 using this link http://dell.to/1ETptNA. Install in compatibility mode if the installation does not proceed.
Please reply if you have any further questions.
Have a great day ahead.
Roydub83
5 Posts
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May 15th, 2015 02:00
sorry for the double post
Roydub83
5 Posts
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May 17th, 2015 06:00
anyone?
Roydub83
5 Posts
0
May 18th, 2015 12:00
Worked like a charm.. Thank you DELL-Infant R