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Dell 968 can't scan
I have a Dell 968 that I use on a personal network. I have it connected on the network wireless. I recently got a all in one touch PC with 8.1 and tried to install it on that PC
Thanks to this forum I got it working on windows 8.1 by using compatibility mode using Vista service pack 2. So now I can print but I can't scan documents to emails and MS Office etc.
Since I have the printer working on 4 other devices the way I want and the network is working fine I only used the wireless setup and never connected it via USB. I don't think that's the problem however as the new PC is just not showing up as a choice in the scan to window on the printer. I think it is because I have maxed out the number of devices as there are 4 pages of PC's listed in that window. Some were guests and some are old PC's I don't have anymore or that I have rebuild and had to do a new setup and PC name to use it.
Does anyone know how to delete the devices I'm not using from the scan to selection window? Do you have any idea why this new PC is not showing up as one of the devices? Is there a way to reset the printer and renter my all current devices?
Note; It did scan the PC during setup looking for compatible programs and files at the end of setup. But it did not add that PC to the scan to selection window. There also were no error messages during setup.
Thanks in advance for any help with this issue.
PudgyOne
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July 27th, 2017 12:00
Kep1a,
If you don't know the printers IP Address, try running ipinfo.cmd and you'll get a list of IP Addresses. Try each one until you find the printers IP Address. You'll see the printers information page.
IP Address for the printer in your address bar, then Host Management, then printers should be listed there. I would remove them all and as each computer communicates with the printer, it should automatically generate the computers(s) as they communicate with the printer. That way you won't have to guess which computers are duplicates or no longer used.
Removing computers from printer scan list
Also since this was installed on a new computer, try reading...
Update list of applications to send scans to
Rick
DELL-Jesse L
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July 26th, 2017 09:00
Kep1a,
Unfortunately, there is not guarantee that he printer/scanner will work using a previous Windows driver for a newer OS.
Installing Printer Drivers From a Previous Version of Windows
PudgyOne
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July 26th, 2017 15:00
Kep1a,
The OCR Program, needed to scan and Fax, is on the printers disk.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. Right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Rick
Kep1a
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July 26th, 2017 19:00
Well Abby fine reader was already there so I uninstalled it and reinstalled as admin and no change.
If it is not compatible I should be able to select it and have it fail. It is not even the list to select.
There are 16 PCs listed in the "scan to" selection window across 4 pages. I think there is a networked PC limit on a windows network, otherwise you have to use windows server.
I think I have the limit of the number of PCs Dell would allow and can't add anymore. It is not that I can't scan it is there is no 17th PC that I can select my new addition. So I think the printer is at it's limit of networked PCs that it can store.
I either need to delete the ones no longer valid. I would Prefer this to option of setting the printer back to factory "out of the box" default settings. I don't know how to do either one but I'm reasonably sure one or the other is required to allow me to add this PC because this PC name just is not there as it would have been the 17th PC. If I recall and I'm sure I do that windows home or pro have networking limits then so would Dell put a cap or limit.
So how do I delete PC entries in the scan to window or how do I set the printer back to factory default setting so I can start over with blank printer settings? Thus I try over with this newest PC to add it to the scan to list.
Kep1a
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July 28th, 2017 08:00
Thanks so much!
That did it!
Well sort of.
I deleted the invalid PC's and the new PC showed up. However it still did not work.
What I did was uninstall the printer on the new PC. First I deleted the old PC ID using the IP address of the printer like you suggested. Then I made sure the setup exe was in compatibility mode for vista sp2. I then right clicked the setup exe and selected run as administrator. I let it do its thing and it showed up in the scan to menu. I selected the scan to "new" PC name and It worked :)
One other note is...
I physically went to the printer and selected "setup" from the menu. Then I scrolled down to "print network settings" to get the IP address of the printer. Easy Peasy but you will waste a sheet of paper and some inc!
Thanks again for the help!
PudgyOne
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July 28th, 2017 13:00
Kep1a,
Glad you got it working! Thanks for posting back.
Take care,
Rick