1700 'load paper' message

Question

This printer worked great for the first 8 months, then quit feeding paper from tray 1.  I've read all the info about cleaning the rollers, turning them inside out and switching them around.  All to no avail!  I can hear it click, but the arm doesn't come down to pick up any paper.  Is there a simple fix?  New parts?  The manual feed works like a charm, but what a hassle.  I'm going broke on inkjet cartridges in my other printer!   Any input appreciated-

frustrated17 · Answer

Katie, I have the same problem. My 1700 worked fine for over two years and two days ago after loading an empty tray it would 'click' then give me a 'load paper' error message. Like you i discovered that the rubber wheels are turning but the balck arm is not dropping down on the stack of paper. becasue it happened so suddenly, I suspect a solenoid failure on the left side. The arm seems to be powered by a set of white gears. I think a solenoid engages the white gear to the black arm. I have found six of us with the same problem so far with the same problem but no solution yet. Any luck since your post?

jamesh007 · Answer

I have exactly the same problem but struggling to find a solution online - has anyone got a response on this one?   Thanks

PudgyOne · Answer

Please read this response that 'the llynster'  made that helped someone else with the same problem.   Rick

Droeska · Answer

Old post, I know, but... this worked for me!

My 1700n was not able to feed any paper at all. I could here the feed gears click and spin but no paper movement, then "load | remove paper" light started burning. Replacing the drum did not have any effect.

Until I cleaned the feed wheels with some handsoap, like the "the llynster" pointed out.

I can use my 'old' printer again :emotion-1:

Printers

1700 "load paper" message

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