Laptop "Soft" Shuts Down Randomly

Several possible reasons -Your computer is triggering a shutdown to protect from thermal damage. Cleaning it is good, but your fan may not be working adequately to cool your processor because it is failing.Check the air vents of your computer not just the fan just in case, Your hard drive is overheating or failing. Check the Event logs to see what they say. If you have a long list of hard drive errors, you may have a failing hard drive. Also, the heat sink flux that connects your cpu and processors to your cooling devices may have dried up/worn off if your computer is old. Also, your computer may not be up to what you are asking it to do, and the continual over processing is causing it to overheat and trigger a thermal shut down. Take it to a tech to have diagnostics done or consider upgrading.

Thank you for the reply.  In my discussion above, I explained that the computer is going through a shut down process where it tells me it is shutting down.  I am under the impression that this is NOT a thermal issue because if it was, I would not be given a warning and the computer would shut off immediately, as if the power from the battery was lost.  That is not what is happening.  I had HW Monitor displaying the CPU temps at one time when the computer entered the shut down process on me during a download, and the CPU temps at the time of the shutdown were all under 60 Celsius.  

I would LOVE to read event viewer to help figure this out, but I really don't understand all the Error messages.  Any helpful links on how to read event viewer would be greatly appreciated.

I am updating all my drivers in safe mode after reformatting windows 10.  I am now realizing that windows 10 did not get the latest video card drivers after reinstall, as an example.

My friend with Dell Precision 7510 is having same issue, have you found solution?

Is there any solution to this? Having the same issue on the same laptop model. Even the timing fits perfectly. Definitely a software issue. Tried the usual cleanups and cooling pads – all useless.

these models will quickly shut down if the cpu overheats

use intel tool to watch whats going on

https://software.intel.com/content/www/us/en/develop/articles/intel-power-gadget.html

https://software.intel.com/content/dam/develop/external/us/en/documents/IntelPowerGadget_3.5.9.msi

Tell Dell that you have Bios error code  #M1004

Look in F2 Bios logs for Motherboard thermal shutdown errors.

I had the same problem and figured out what was causing it,

It was a windows feature update package. Uninstalled it and everything became normal.

Hello, could you tell me the exact name of that package? Did you uninstall it from the Windows settings app? Thanks. (I'm having the same "soft shutdown" issue described in the OP, on a Precision 7710.)

Update: I've downgraded the Intel Dynamic Platform and Thermal Framework driver to version 8.2.10900.330, from 2016. This has seemingly fixed the shutdown problem. However, while playing a game, the CPU throttles heavily, after a while. I'll probably repaste the heatsink next (because it can't hurt) but I'm not yet convinced that there isn't some driver/software issue too.

Precision 7510 Owner's Thread | Page 185 | NotebookReview

Information here on where to get the older driver.

It solved my problem. Thanks a lot!

Hi there,

My solution to resolve this case step by step below:

Step 1 : Try to keep your computer working temporary by decreasing the processor power :

- On "Type here to search" , type " Edit power pland" --> " Change advance power plan settings", in " Processor power management" ---> "Maximum processor state" , Set On battery " 80%"; Plugged in " 80%".

Click on Advance Power Plan settingsset Maximum processor state at 80%

Step 2 : Remove the current "Intel Dynamic thermal management" driver :

Right click on  Computer icon in your desktop, choose " Manager", then click to device manager. In the right window, click on " system device" , then uninstall all things that have " Intel Dynamic Thermal xxxx".

Uninstall and delete driver all things have " Intel Dynamic Thermal..... " on their namesTobe sure that you remove ALL things have " Intel Dynamic Thermal..."

Step 3 : The replacement for that you remove above is older version that work well here :

https://dl.dell.com/FOLDER03757117M/6/Chipset_Driver_NWWR5_WN32_8.2.10900.330_A03_03.EXE

Download and install it.

Step 4 : Let the Windows update don't change your driver : Turn off driver update by Windows update .

- Open Group Policy : Try " Window + R" and type in Run gpedit.msc then "Enter".

In Group Editor window, follow the direction : Local Computer Policy → Computer Configuration → Administrative Templates → Windows Components → Windows Update.

Find the line " Do not include drivers with Windows Update" then double-click on it, then you choose " Enable" , apply and click " OK".

Step 5 : All things are done, reset your laptop then change the power plan settings to normal ( with 100% processor state). You should try to do stress test to sure the problem is solved.

**** Note *** : After do that thing, If you updated your operating system to the new Windows version (such as " Win 10 pro 20H2"), should you try those steps again to keep your Dell Precision dont randomly shutdown again.

P/S : I wrote that things in hopping that help people and practice my English .

Hope that Dell will fix that driver problem soon.

This is the solution.

Have you found a solution my friend, I'm suffering with this issue for months now

I have the same exact problem with same model, any solutions?